Ascent Performance Group Ltd
Field Base Customer Representative
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Field Base Customer Representative
📍 Multiple UK Locations
🚗 Travel Within Your Region
💷 Competitive Rates
💼 Self-Employed
The Opportunity
We're looking for motivated and professional Customer Representative to join our growing team across the UK. This is a field-based role working independently within your allocated region, you'll be helping customers reconnect with the support available from their lender, providing guidance during challenging circumstances and encouraging positive engagement.
Whether you have previous field experience or are looking for a new challenge, we'd love to hear from you. We value attitude, professionalism, and communication skills above all else, with full training and ongoing support provided.
What You'll Be Doing
- ✅ Visiting customers in their homes across your allocated territory
- ✅ Reconnecting customers with their lender and encouraging engagement
- ✅ Supporting conversations around financial circumstances
- ✅ Gathering accurate customer information and completing reports
- ✅ Identifying vulnerable customers and escalating concerns appropriately
- ✅ Managing your own diary and workload to meet service levels
- ✅ Ensuring all compliance and recording requirements are met
- ✅ Delivering a professional, empathetic, and respectful customer experience
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What We're Looking For
- ✔ Excellent communication and relationship-building skills
- ✔ A professional, resilient, and empathetic approach
- ✔ Strong organisational and time management abilities
- ✔ Comfortable working independently and managing your own schedule
- ✔ Flexible to work evenings and weekends when required
- ✔ Full UK Driving Licence
- ✔ Willingness to travel within your designated region
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What's in it for You?
- ⭐ Competitive Salary
- ⭐ Bonus Scheme
- ⭐ Company Car
- ⭐ Company iPad & Mobile Phone
- ⭐ Health Cash Plan
- ⭐ Life Assurance
- ⭐ Critical Illness Cover
- ⭐ Discounted Gym Membership
- ⭐ Comprehensive Training & Ongoing Support
- ⭐ Career Development Opportunities
Why Ascent?
At Ascent, our people are at the heart of everything we do. We foster a supportive, inclusive culture where your contribution is recognised, your development is encouraged, and your work genuinely helps people during difficult times.
If you're looking for a rewarding role with autonomy, variety, and the opportunity to make a positive impact every day, we'd love to hear from you.
Apply today and become part of a team that's helping customers reconnect with the support they need
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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