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Role purpose:
Delivery of excellence for our customer.
To provide a professional field engineering service for provide and assure activities across Scottish Power’s strategic telecommunications network across Scotland and the interfaces into the SSEN, National Grid telecoms networks on behalf of Vodafone’s continued support contract.
To be available for the provision of 24 x 7 x 365 1st line, assure activities and routine maintenance work for our key utilities' suppliers.
Working alongside our project engineers on project delivery & assure delivery to achieve the benefits expected by both client and the Vodafone.
Be able to manage risk, ensure quality and health & safety requirements are being met on an individual and team basis.
Hold a technical knowledge of networking principles, having operated in both provide and assure delivery space and have a proven track record of successful technical project implementation across various delivery solutions.
Full UK Driving Licence
Demonstrate a positive can-do attitude.
Key accountabilities and decision ownership
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- Ensure projects are completed in a manner that ensures delivery to the time, cost, quality, health & safety parameters agreed with the client whilst conforming to Vodafone’s project engineering standards and others as agreed with the client.
- A requirement to complete project documentation as required by the project engineer.
- Monitor progress against plan and recommend corrective actions.
- Identify issues and risks and escalate appropriately.
- Provide timely and quality communication to all stakeholders.
- Ensure technical, test and quality plans as agreed are delivered to the project engineer.
- Ensure the necessary project administration is carried out.
- Provisions of 1st, line assure activities on 24 x 7 x 365 basis adhering to our agreed contractual SLA targets. Reporting all information & updates to Vodafone’s service support desk.
- Completion of nominated RMI activities as & when required.
- Recommend improvements and cost reductions where identified.
- The ability to respond and act promptly on all tasks being delivered.
- Ability to work as part of a team and on own initiative.
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Core skills competencies, knowledge, and experience
- Exceptional organisation skills
- Demonstrable engineering installation & Commissioning experience
- Assure/Maintenance activity experience
- Excellent written and oral communication skills
- Computer Skills (Teams/Microsoft Office)
- Able to adapt to a fast-paced environment
- Ability to work to the applicable quality standards.
- Scottish Power work authorizations required (training will be provided).
- Installation of Networks & equipment (Commtel/SDH/PDH/Radio/Xtran)
- Excellent knowledge of routing switching and data networking
- IP networking (Wan, LAN, MPLS)
- Experience in maintaining monitoring and troubleshooting networks and systems
Must have technical / professional qualifications:
- Proven track record in the installation and support of DC Charger, PDH, SDH, Comtel, Microwave radio technology’s DC & AC experienced.
- Knowledge of Cisco & Alcatel products.
- LAN & WAN Internetworking skills
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