SCG Midlands
Field Engineer
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Area Covering
North of England going into Scotland
Salary
£31,500
About the Role
As a Field Engineer you will be responsible for assisting in the smooth delivery of Surgery Connect, Surgery Assist, Surgery Insights, and Surgery Intellect powered by Tortus, to the customers' sites (mainly surgeries) around the country. This will include, but is not limited to, installing and setting up hardware. Installing structured cabling, fault finding and assisting surgery staff in setting up PC’s, etc.
Key Tasks
- Installation of new CAT5e cabling and enhancing the existing data cabling infrastructure, including installation of trunking.
- Conduct site surveys in surgery environments and provide detailed reports with your findings.
- Installation and configuration of VoIP phones/Phonebar/switches/routers as well as WIFI systems to existing or new structured cabling within a surgery environment.
- On-site customer support, to give demonstrations and ad hoc training at “Go-Lives”.
- Troubleshooting a range of issues, investigating, diagnosing faults, and working through to resolution.
- To keep up to date with X-on Health’s emerging product range and its functionality. Attend regular product courses, where available on the Academy, as set out within the training plan.
- To ensure customer satisfaction at the highest level.
- Undertake SSRAMS and RA complying with the company's Health & Safety and Data Protection, Information Security, PCI & DSP policies and procedures.
- Proactively promote products and services, contributing to leads and referrals.
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What will you need to be successful?
- Ability to complete work to a high standard whilst following Health & Safety regulations.
- In-depth knowledge of the installation of new cabling and enhancing existing data cabling infrastructures and VOIP/WIFI systems within a surgery or commercial environment.
- Able to work independently and as part of a team.
- Strong communication skills and a passion for customer service.
- Ability to work under pressure and multitask.
- Excellent time management skills.
- High attention to detail and problem-solving skills.
- Full clean UK driver's license.
- A DBS check is required.
You will enjoy this role if you…
- Are happy to travel and work away from home up to 4 nights a week.
- Enjoy delivering an excellent customer experience.
- Flexible – can do attitude and a proactive approach.
- Get satisfaction from using problem-solving skills.
- Enjoy working directly (face to face) with GP surgeries.
- Thrive working within the Health Care industry, improving the experience of millions of people across the country when accessing primary care.
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Benefits
- 25 Days Holiday
- Birthday Day Off
- Buy Holiday Scheme
- Cycle to Work Scheme
- Winter Flu Jabs
- Free On-Site Parking
- Learning and development budget with Professional Qualification Support
- Social benefits (paid social events)
- Employee Assistance Program
- Discount on Health Insurance
- Annual Salary Review
- Enhanced Company Sick Pay
- Monthly pizza in the office (Hybrid employees) / coffee voucher (Remote employees)
- SCG Mobile Benefit
- Employee Referral Bonus
- Pension Scheme
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
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