Are you passionate about engineering and technology?

Are you passionate about engineering and technology? Do you enjoy solving problems, working with your hands, and learning how complex systems work? If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry.

The Trainee Field Service Technician Role

The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you’ll be part of Ricoh’s Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You’ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems.

Key Responsibilities

• Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and electronic control systems.
• Embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
• Work collaboratively in teams with engineers, technicians, and key stakeholders to ensure seamless and efficient operational continuity.
• Driving self-improvement and continuous professional development in order to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.

Locations

The roles are Field based and so will cover (each bullet point is 1 role):

• York and Teeside
• Liverpool and Warrington
• Sheffield and Nottingham
• Dorchester, Bournemouth, Salisbury
• Dartford, SE London, Bromley, Croydon
• Truro
• St Albans, Reading, Watford, Hemel Hempstead
• 50/50 South Wales and Somerset/Gloucestershire

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Details

• Training provider: SHREWSBURY COLLEGE
• Training course: Mechatronics maintenance technician (level 3)
• Course contents:
  • Use information technology, for example to create documentation, communication and information management.
  • Obtain, read and interpret task related documentation, such as work instructions, quality control documents, drawings, operation manuals, specifications and service manuals.
  • Record information for example job sheets, risk assessments, equipment service records, test results, handover documents and manufacturers' documentation, asset management records, work sheets, checklists, waste environmental records and any legal reporting requirements.
  • Conduct initial assessment of equipment that requires maintenance.
  • Formulate plans setting out the methodology of the maintenance activity including timescales and resources.
  • Select, prepare and use material, consumables, tools and equipment.
  • Comply with health and safety regulations and organisational requirements applicable in the workplace. For example, COSHH, PUWER, LOLER, PPE and applying safe systems of work.
  • Apply dynamic risk assessment, hazard identification and risk mitigation principles and techniques.
  • Apply isolation principles and techniques to equipment undergoing maintenance, including dissipation of stored energies as required.
  • Manufacture, repair and refurbish components using hand and machine tools.
  • Restore the workplace on completion of the maintenance activity. Handover resources, consumables and equipment to process owner.
  • Apply the techniques and processes used in reactive maintenance and repair activities on complex engineered systems such as electrical, electronic, mechanical, fluid power and control systems.
  • Produce, maintain, update, record and store documentation including electronic items such as PLC and robot programmes.
  • Apply techniques and processes used in planned and preventative maintenance activities on engineered systems such as electrical, electronic, mechanical, fluid power and control systems.
  • Apply functional testing and checking techniques and processes after maintenance interventions, and handover to the operational team.
  • Apply techniques and processes used in condition monitoring, non-destructive or sensory testing. Record findings and take necessary actions.
  • Apply calculation techniques such as, feeds, speeds, tolerances, electrical calculations using Ohms law, power calculations and cable sizing calculations.
  • Select, use and confirm calibration of electrical and mechanical testing and measuring equipment.
  • Produce sketches or drawings to support maintenance activities.
  • Communicate in writing. Prepare communications, documents and reports on technical matters.
  • Segregate, separate and dispose of waste streams and by-products.
  • Apply 4S or 5S principles of housekeeping to the work environment.
  • Identify opportunities and make recommendations to improve operational performance.
  • Apply continuous improvement techniques.
  • Communicate with others verbally. Negotiate with colleagues or stakeholders. For example, to access equipment or arrange access to equipment.
  • Follow equity, diversity and inclusion procedures.
  • Carry out and record planned and unplanned learning and development activities.
  • Apply fault finding techniques used in reactive maintenance on complex integrated systems including half split, input output, six point technique, function or performance testing, unit or component substitution and equipment diagnostics.