SureService Ltd
Field Engineer
England
Posted about 18 hours ago
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Responsibilities
- To ensure equipment is repaired, serviced, and maintained in line with the maintenance plan and with manufacturers’ recommendations.
- Establish and maintain effective working relationships with co-workers, managers, customers, equipment operators, equipment owners, and distributors.
- Maintain regular contact with the Service Centre.
- Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles while working.
- To liaise with the Service Desk to meet each customer’s specific requirements while achieving SLAs.
- To report relevant operational issues to the Head Office.
- Customer Service: To identify and meet the needs of all customers and to offer advice, give support, and problem solve when required.
- Accurate control and replenishment of personal stock holding.
- Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
- Administration: To ensure all maintenance records/paperwork are kept in line with company requirements and submitted in a timely and accurate manner.
- Adhere to stated policies and procedures relating to Health and Safety and quality management both internally and at external customers' premises.
- Monitor and report on market and competitor activities, providing relevant reports and information.
- Pursue personal development of skills and knowledge necessary for the continued effective performance of the role.
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Knowledge Base
- Product/Technical: A sound knowledge of weigh labelling equipment.
- Engineering (electrical): Qualifications preferably to ONC level or equivalent.
- An understanding of Health and Safety regulations.
- IT and Communication Systems: Possesses a sound working knowledge of PCS.
- Partners: Develop a thorough understanding of key partners of the business.
Skill Set
- IT: The ability to effectively use computer technology in meeting the needs of the business.
- Telephone: Proficient use of the telephone, using a professional style in line with the company standards of telephone communication.
- Must have electrical qualifications (ONC).
- Mechanically competent to a high standard.
- An understanding of PLCs and be able to upload and download programs.
- Relationship Management: Able to effectively represent the Company whilst meeting the needs of the business partner. Develop partner relationships through trust and performance.
- Self-management: Flexibly prioritising, planning, and monitoring own activity, performance, and progress.
- Entrepreneurial, innovative thinker able to look at different solutions to business and operational problems.
Behaviours
Planning and Organising
- Working with the Service Desk, organises personal time and resources to meet both deadlines and objectives.
- Able to accept multiple objectives and prioritise accordingly.
- Can take a planned approach whilst being able to incorporate changes.
- Monitors own progress effectively.
- Responds proactively to short-term business needs which may impact on normal role performance.
- Shows particular attention to detail.
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Drive for Results
- Works hard to achieve set targets.
- Works hard on a personal level to overcome difficulty in achieving results.
- Keen to improve skills, learn from mistakes, and accept constructive feedback.
Teamworker
- Works hard to sustain team performance by encouraging others.
- Actively shares knowledge with the team.
- Builds trust through contact, helpfulness, and consistency of behaviour.
- Adheres to company processes, procedures, and accuracy of administration to achieve results for the team.
- Takes personal responsibility for activity that will benefit the team.
Confidence and Assertiveness
- Becomes involved in and contributes to team decisions.
- Offers suggestions to overcome difficulties.
- Remains calm under challenge, with the ability to explain their position when asked.
- Able to assert self positively without disrupting performance.
Working Hours
- Basic hours are Monday to Friday 08:15 to 16:30. However, as the role is a field-based role, engineers will be expected to work overtime at short notice.
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Skills
Electrical Engineering
Mechanical Competence
PLC Programming
Weigh Labelling Equipment
Customer Service
Relationship Management
Health and Safety Compliance
Troubleshooting
Maintenance Planning
IT Proficiency
Problem Solving
Stock Control
Technical Reporting
Time Management
Location