Field Installation Engineer

Field Installation Engineer Location: South East London Job Type: Full-time, Permanent Salary: £26,440 basic (increasing with progression) + uncapped commission (OTE up to £50,000) Working Hours: 40 hours per week Shift Pattern: 9am–6pm & 11am–8pm, Monday to Friday (including bank holidays). Saturdays required (one on, one off) Holiday: 29 days annual leave, increasing to 31 days after 1 year About the Role We have an exciting opportunity for a Field Installation Engineer to join Verisure. This is a field-based technical role where you’ll install and maintain security systems while also interacting directly with customers, recommending upgrades and additional products to enhance their security setup. Training will be provided to help you develop these skills. Success in this role comes from delivering excellent service and confidently recommending the right solutions for each customer’s needs. About Verisure Verisure is a leading European provider of professionally monitored security systems, protecting over 5.1 million customers across 17 countries. With over 35 years of experience, we are known for innovation, service excellence, and customer satisfaction. Key Responsibilities Conduct detailed assessments of customers’ properties and recommend tailored security improvements, including upgrades and additional products Install, service, and maintain Verisure alarm systems with a focus on first-time fix Provide expert advice to design systems that meet customer needs and risks Deliver clear and engaging system demonstrations to customers Troubleshoot faults and resolve technical issues, including repeat false alarms Identify and act on opportunities to enhance customer security through additional products and services (upselling) Manage stock, tools, and company vehicle in line with company standards Deliver consistently high levels of customer service and professionalism What We’re Looking For Strong communication skills and a team-oriented mindset A proactive, problem-solving approach Comfortable using hand tools and working at height (step ladders) Full, clean manual driving licence Interest in technology and security systems Confidence in speaking with customers and recommending additional products or upgrades Previous experience in sales, upselling, or customer-facing roles is an advantage but not essential Earnings & Performance This role includes a performance-based commission structure, with earnings linked to: Successfully completing installations and service visits Recommending and securing additional products or system upgrades Benefits Company van (with optional personal use) Fuel card (business use) Company smartphone Birthday off Uncapped commission structure Employee alarm discount Referral bonus scheme Gym Flex Pension plan Private healthcare Career progression opportunities PerkBox (discounts on retail, restaurants, and attractions) Why Join Verisure? A career with Verisure offers more than just a job. We provide ongoing training, clear progression paths, and opportunities to grow within an international business. Our strong focus on quality and service has built one of the most loyal customer bases in the industry. Diversity & Inclusion Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. Additional Information A full DBS check is required (provided by the company if successful) Driving licence required Apply Now Ready to build a career where technical expertise and customer interaction go hand in hand? Apply today. Be you. Be more. Be Verisure. We are Verisure – and we are Proud to Protect Verisure is the leading provider of professionally-monitored smart alarms for residential households and small businesses in Europe, and we are growing in Latin America. We trade as Verisure in most of the countries where we operate, and as Securitas Direct in Spain and Portugal. We protect more than three million customers in 16 countries. Our business model integrates product development, design and sales with installation, outstanding service and a 24/7 professional monitoring solution. We protect people from intrusion, fire and flood - and we save lives. We believe it is a human right to feel safe and secure. It takes passionate people to protect Protecting what matters most for our customers takes innovative technology and, above all, passionate people. People who are driven by our purpose. Every one of our 17,000 colleagues takes this responsibility to protect seriously. Every day, they demonstrate our DNA – the unique imprint we look for, nurture and unleash in every member of our Verisure family. Our people strategy is clear: to create the best, winning team. We do this by finding and attracting the very best talent; by growing and nurturing the talent we already have; and by engaging our people around our vision, our strategy and our DNA. And with more than 80% of our colleagues interacting with our customers every day, they personally deliver our customer promise: to protect what matters most. Do you have what it takes to be Proud to Protect? Would you like to be part of the next phase of our successful growth story? We are looking forward to receive your application.