Role overview

As a Field Installations Engineer at JLA, you will support us on our mission to be a trusted partner for our customers, making sure that we are always there and that we take care of it. You'll support our customers across care, hospitality, education, housing, healthcare and prison services with their laundry servicing and repair needs.

This is an exciting opportunity that provides you with plenty of variety each day, providing excellent service and technical expertise to customers, and a role where you can develop and take pride and care in your work. You will be installing a variety of laundry and catering equipment across our customer sites.

We are investing in training and development for our Engineers with our new JLA Academy, which will provide you with the opportunity to cross-skill across both laundry and catering equipment, develop your mechanical and electrical skills/experience, and enhance your product knowledge on JLA laundry machines.

Key tasks

• Install laundry & catering equipment as and when directed by the Installations team
• Carry out comprehensive, competent, and safe remedial repairs to customer and Company satisfaction
• Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy
• Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required
• Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency
• Maintain technical and system updates and releases as required
• Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job
• Support growth generation by submitting lead opportunities

Service Delivery

• Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction
• Manage on-site customer queries in a fair and courteous manner
• Handle any challenging situations with customers in a professional and courteous manner at all times.
• Be responsive and cooperative and achieve the required tasks set

Managing Health & Safety

• To carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all times
• Report identified risks in line with H&S procedures
• Attend H&S training and briefings on a regular basis

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.

Criteria

Essential (attributes required for candidate to be considered)

• Skilled in installing laundry/ catering equipment
• Knowledge of electrical and plumbing work
• Proficient level of computer skills
• Good knowledge of the English language, both written and verbal

Desirable (attributes can be trained or developed)

• Electrical installation qualification
• Gas Safe registered

Experience (what you have done)

• Experience of working in a customer-facing role
• Experience in a field based role

Personal qualities (the way you think and act)

• Aptitude for practical work
• Good attention to detail
• Talent for solving problems
• Good communication and customer service skills
• Resourceful, with the ability to work independently
• Good time management skills
• Flexibility in support of the customer and business needs

Qualifications

• Full driving license
• Recognised qualification in a Gas Safe environment.
• Recognised qualification Electrical installation