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The role...
As a Field Manager, you’ll play a key part in delivering exceptional service to our customers and installers across our installations. Your main tasks will involve guiding and supporting a network of installation businesses across the Gloucester area including Hereford and Newport and finding and bringing in new installers to work with us. You’ll be focused on building strong relationships with our stores, the National Customer Service Centre, acting as a go-to person for both customers and installers. A significant part of your role will be checking and making sure installation work meets our standards by monitoring installation quality and putting effective risk management in place. You’ll also be responsible for making sure installers follow all health and safety guidelines. You’ll be finding ways to make our service even better and helping to keep costs in check. Working closely with store teams and Design Consultants will be important to improve how we deliver installations overall. You’ll be out and about, meeting people and making things happen!
Permanent and Full-time, 40 hours per week.
Location: Gloucestershire, Newport & Herefordshire
About You...
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We’re looking for people with experience managing multi location teams, either out in the field or as a senior store manager. What’s really important is that you have experience managing teams and getting good results. You should be able to talk clearly and build strong relationships with different people and be good at understanding customers, making sure they’re happy. The ability to work well with others across the business is key. You’ll need to be organised and able to follow guidelines, especially regarding health and safety and service delivery.
A valid driving license and the ability to travel are also necessary. Experience in home improvement installations is a bonus, but not a must-have. We value your ability to connect, engage and influence people.
What We Offer...
Competitive salary plus car allowance
Annual bonus of up to 15%
Up to 35 days of annual leave including 8 days of Bank Holiday
Up to 10% matched employer pension contribution
Other financial and wellbeing benefits include: 20% colleague discount, family friendly policies, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
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We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
About Us...
Wickes is a leading multichannel retailer, but we are more than this - our unique service offering means that we have everything you need to complete your next home project, from Kitchens, Bathrooms, through to Home Office. We help you plan your space and support you through every step of your transformation, from concept to completion - with all the finishing touches supported by our experienced Design Consultants and Wickes Approved Contract Installer Network.
Our unique culture means we believe in doing the right thing and help us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
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