Wickes
Field Manager
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Field Manager
Field Installations Manager
As a Field Installations Manager, you'll play a key part in delivering exceptional service to our customers and installers. Your primary tasks will include:
- Guiding and supporting a network of installation businesses across the North West region
- Finding and bringing in new installers to collaborate with us
- Building strong partnerships with our stores and the National Customer Service Centre
- Acting as the primary point of contact for both customers and installers
- Ensuring installation work meets our quality standards by:
- Monitoring installation quality
- Implementing effective risk management strategies
- Guaranteeing compliance with health and safety guidelines among installers
- Continuously improving service quality and managing costs
- Working closely with store teams and Design Consultants to enhance our installation delivery processes
You’ll also frequently engage in on-site visits, fostering relationships and driving progress forward.
Permanent and full-time position
- Hours: 40 per week
- Locations: Gloucestershire, Newport, and Herefordshire
### About the Role
This key position requires an experienced professional to effectively manage a multi-location team, either in a field role or from a senior store manager perspective. Key responsibilities include:
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- Managing teams and achieving results
- Establishing strong relationships across diverse stakeholders
- Understanding and meeting customer needs to ensure satisfaction
- Collaborating seamlessly with colleagues across the business
- Maintaining organisation, adhering to guidelines, particularly in health and safety and service delivery
### Requirements
We are seeking candidates with:
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Proven experience in team management across multiple locations
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Strong ability to build rapport and influence teams and individuals
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Ability to communicate effectively and empathise with diverse audiences
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Commitment to high standards and professional development
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A valid UK driving licence and the flexibility to travel
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(Preferred but not essential): Experience in home improvement installations.
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Most importantly, influence, engagement, and connection with others drive success within this role.
### Benefits
Competitive pay plus:
- Company car provided.
- Annual bonus of up to 15%.
- Up to 35 days annual leave, including 8 days of bank holidays.
Pension and savings schemes:
- Up to 10% matched employer pension contribution.
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Wellbeing and financial benefits:
- 20% colleague discount
- Family-friendly policies
- Salary sacrifice schemes (e.g., Save-as-you-Earn)
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy (wellbeing and financial benefits platform)
- Aviva Digital GP service
- Financial Education & loans
- Discounted platform for savings, cash back at retailers, and gym memberships
### Workplace Culture
Wickes fosters an inclusive workplace that prioritises colleague wellbeing. If flexible working is of interest, explore our Flexible Working Statement or discuss your needs during your application process.
### About Wickes
Wickes is a leading multichannel retailer, but we are so much more than that. Our distinctive service ensures you receive everything needed for your home projects—from kitchens and bathrooms to home offices—empowering you at every step from concept to completion. Our mission?
- “Doing right, winning for customers, the planet, and people.”
By combining innovative culture and exceptional support, we help you achieve a fulfilling role that uniquely suits your needs. Here at Wickes, we blend purpose, roles, and experiences to go beyond the ordinary.
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