Buffalo Technical Services Ltd
Field Operations & Contracts Manager
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Role: Field Operations & Contracts Manager
Location: UK-based, with regular travel to customer and team sites
Salary: £35-40,000pa FTE, subject to experience, plus competitive car allowance
Employment type: Full-time
Reports to: Founding Directors
Join our herd! Buffalo Technical Services is growing and we’re looking for our first managerial appointment to help lead our expanding field operations...
Currently, we have a team of 11 direct staff working across the UK, repairing and maintaining manual-handling equipment for blue-chip clients as a preferred supplier to a principal contractor. Outside of this established operation, we are building a growing pipeline of project work and developing new services in the installation and support of hub-and-beacon tracking technology.
These projects will support customers across the logistics, warehouse and supermarket sectors, covering pre-site surveys, installation and post-installation support. As the business develops, there may also be opportunities to support projects in mainland Europe.
This is an exciting opportunity for a resourceful, disciplined & people-focused operational leader to work closely with our two founding directors and make a genuine impact on the future of the company.
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Role Description
Bridging a strategic mindset with hands-on delivery, the role involves day-to-day responsibility for keeping our field team supported, our projects running smoothly and our customers impressed.
Specifically, you’ll need to:
- Lead & Support the Team: Provide first line management, scheduling and ongoing support for our UK-wide field engineers, including resource allocation, recruitment, onboarding and training.
- Deliver Customer Excellence: Carry out site visits, pre-site surveys and operational reviews. Oversee installation projects and provide ongoing technical and customer support.
- Drive Operational Standards: Support preparation of project plans, method statements, risk assessments and site documentation. Monitor and evaluate performance, job progress and safety compliance while continuously improving operational processes and KPIs.
- Build for Growth: Partner with Founding Directors on contract mobilisation, resource allocation and expanding into mainland Europe.
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What You Bring:
Whether your background is in field service, operations, logistics or technical contracts management, you are a confident, relatable problem solver who takes genuine pride in your work and full ownership of your decisions, actions, conduct & output.
Essential experience and qualities:
- Proven experience managing or coordinating field-based technical, engineering, or logistics teams.
- Strong organizational, scheduling, and practical problem-solving abilities.
- Excellent communication skills with the credibility to manage client and supplier relationships.
- Full UK Driving Licence and willingness to travel UK-wide.
Desirable experience:
- Experience in warehousing, distribution, manual-handling equipment, or tracking tech.
- Experience working with blue-chip customers or preferred-supplier arrangements.
- Familiarity with H&S requirements (RAMS) and blue-chip contract environments.
- Exposure to mainland European projects or international operations.
- Military service or similar experience coordinating operations in disciplined, high-velocity environments, across multiple locations or regions.
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