Saltire Facilities Management
Field Operations & Dispatch Coordinator
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Location: Bellshill
Employment Type: Full-Time | Permanent
Shift Pattern:
4 on, 4 off 06:00 - 16:30 - average 32.5 hours per week
Salary:
From £27,000 per year + benefits
Be at the Centre of Operational Excellence
Are you highly organised, decisive under pressure, and confident coordinating mobile teams in real time?
Do you thrive in a fast-paced operational environment where your decisions directly impact service performance and customer satisfaction?
If so, this is an opportunity to join a growing, industry-leading organisation where your role truly matters.
The Role
As a Field Operations & Dispatch Coordinator, you will act as the operational control hub for gas engineers and field operatives, ensuring work is planned, prioritised and delivered efficiently, safely and in line with client contracts.
This is not just a scheduling role — it is a real-time operational coordination position where you will make decisions that directly affect service levels, compliance and customer outcomes.
You will manage both scheduled and emergency response works through our mobile workforce management system, ensuring KPIs and SLAs are consistently achieved.
Key Responsibilities
Operational Coordination
- Plan, schedule and allocate daily workloads to gas engineers and field operatives
- Dispatch work electronically via PDA/mobile workforce systems
- Monitor live job progress and adjust schedules to maintain performance targets
- Prioritise and coordinate emergency callouts in line with safety regulations and contractual obligations
- Reallocate works dynamically to minimise downtime and maximise productivity
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Performance & Compliance
- Ensure adherence to client KPIs, SLAs and response times
- Monitor engineer productivity and escalate operational risks when necessary
- Maintain accurate system records, job notes and completion data for audit purposes
- Support continuous improvement initiatives within Service Delivery
Communication & Operational Support
- Act as first point of contact for engineers requiring operational support
- Handle inbound calls from field operatives and manage escalations appropriately
- Liaise with internal departments and clients to provide timely service updates
- Provide accurate information within a high-volume, fast-paced environment
Key Accountabilities
- Timely and accurate allocation of works
- Achievement of contractual response and completion targets
- Effective coordination of emergency and reactive maintenance works
- Accurate system data and record integrity
- Positive and professional working relationships with engineers and stakeholders
Essential
What We’re Looking For:
- Experience in a dispatch, scheduling or operations coordination role
- Experience working to KPIs and Service Level Agreements
- Strong organisational and prioritisation skills
- Ability to make confident decisions under pressure
- Competent IT skills, including mobile workforce/PDA systems
- Excellent verbal communication skills
Desirable
- Experience within gas, utilities or reactive maintenance environments
- Understanding of emergency response coordination
You’ll succeed in this role if you are calm, proactive, solutions-focused and able to manage multiple priorities without losing attention to detail.
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Shift Pattern
- 4 on, 4 off rotational pattern
- 1 hour unpaid break per shift
- 06:00 - 16:30
This structure provides consistency and predictable time off while supporting a 24/7 operational environment.
What We Offer
We recognise that strong operational teams are the backbone of our success. In return for your commitment, we offer:
- Salary from £27,000 per year
- Overtime opportunities
- Company sick pay
- Private healthcare plan
- Free on-site parking
- Employee discount and savings platform
- Discounted gym membership
- Employee Assistance Programme & mental wellbeing support
- 22 days annual leave + bank holidays (increasing with service)
- Option to buy up to 3 additional days annual leave
- 1 paid volunteer day per year
- £500 refer-a-friend bonus
About Us
Saltire Facilities Management is one of the UK’s largest independent property services providers, delivering maintenance, repair and installation services to over 120,000 social housing tenants and private homeowners.
Specialising in Renewables, Gas Services and Electrical Works, we support public sector organisations in decarbonising housing stock and meeting zero-carbon targets. We also deliver high-quality boiler installations, service plans and finance solutions to thousands of private homeowners each year.
As we continue to grow, we are strengthening our Service Delivery team and are now looking for a Field Operations & Dispatch Coordinator to play a central role in our operational performance.
Job Type: Full-time, Permanent
Benefits
- Bereavement leave
- Free parking
- On-site parking
Experience
- Dispatching: 2 years (required)
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