Ascent Performance Group Ltd
Field Representative
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We are looking to recruit a Field Representative, ideally based within the Glasgow, Edinburgh and Motherwell or the surrounding regions.
If you’re experienced in field-based work, confident engaging with customers, and looking for a new opportunity, apply today to join our growing team!
A bit about Ascent
Ascent Performance Group is a leading provider of legal and financial services, committed to delivering exceptional results for our clients. At Ascent, we place our customers at the heart of everything we do. During their most challenging times, we strive to provide the support and guidance they deserve.
About the Role
As a Field Representative you are responsible for visiting customers at their properties to support account rehabilitation on behalf of our clients. This includes reconnecting customers with their lender, completing face-to-face or video-based fact-find interviews, and carrying out residential visits.
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Your responsibilities will include:
- Arrange and attend reconnection visits or face to face interviews with individuals in their homes who are currently in financial difficulties
- Support customers in discussing financial circumstances and repayment options
- Gather accurate information from customers and third parties
- Identify vulnerable customers and escalate appropriately
- Manage your workload and territory efficiently
- Complete accurate reports and follow all compliance processes
What We Offer
- Competitive salary
- Work from home with travel across your allocated regions
- Health cash plan
- Life Assurance
- Critical illness cover
- Bonus Scheme
- Discounted Gym Membership
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What We’re Looking For
- Experience in field work or debt recovery (preferred)
- Excellent communication and interpersonal skills
- Strong organisational and route-planning ability
- Professional, empathetic, and able to work independently
- Knowledge of consumer or financial services is an advantage
Required Documentation
- ICO Registration
- Full UK Driving Licence & appropriate insurance
- Public Liability Insurance
Why Join Us?
At Ascent, we pride ourselves on creating a supportive, inclusive, and collaborative environment where your contributions truly make a difference. We are committed to helping our people grow, offering professional development opportunities and a culture built on fairness, integrity, and customer care.
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