Advance Automated Systems Ltd
Field Service & Aftercare Engineer
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Join a Growing Automation Business
Advance Conveyor Group designs, manufactures and installs bespoke conveyor and warehouse automation systems throughout the UK.
As our aftercare division continues to grow, we're looking for an experienced Field Service & Aftercare Engineer to become a key part of our customer support team.
This isn't just another service engineer role. You'll become the face of Advance on customer sites, helping keep systems running, building lasting customer relationships and identifying opportunities for upgrades, servicing, spare parts and future projects.
If you enjoy fault finding, solving problems and working directly with customers, we'd love to hear from you.
The Role
Working across customer sites throughout the UK, you'll carry out planned maintenance, breakdown support and system inspections while delivering an outstanding customer experience.
Your responsibilities will include:
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- Planned preventative maintenance (PPM)
- Breakdown response and fault diagnosis
- Mechanical and electrical repairs
- Producing clear service reports and recommendations
- Building strong relationships with customers
- Identifying improvement opportunities and future work
- Supporting quotations for remedial works and spare parts
- Updating our CRM following every customer visit
- Working safely and professionally at all times
The role is approximately 70% travelling to customer sites and 30% workshop, administration and reporting.
Regular overnight stays will be required.
About You
You'll ideally have:
- Strong mechanical and electrical engineering experience
- Previous field service or maintenance experience
- 18th Edition qualification
- ECS Card
- Full UK Driving Licence
- Excellent fault-finding skills
- Good communication and customer service skills
- Confidence working independently
- Strong organisational and reporting skills
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Desirable
- PLC / Controls experience
- Conveyor or automation experience
- Materials handling experience
- Experience working to Service Level Agreements (SLAs)
What We Offer
- Competitive salary (dependent on experience)
- Company vehicle
- Laptop / Tablet
- Company phone
- Performance related bonus
- Company pension
- On-site parking
- Ongoing training and development
- Opportunity to help shape and grow our expanding aftercare division
Why Join Advance?
We're investing heavily in our service and aftercare offering and are looking for someone who wants to grow with the business.
This is an opportunity to become one of the key faces of Advance, working with some of the UK's leading manufacturers while helping develop long-term customer relationships and driving the future of our aftercare department.
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