TSG UK
Field Service Area Controller (Dispatcher) or Trainee
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Field Service Area Controller (Dispatcher) or Trainee
Field Service Area Controller (Dispatch Agent)
TSG are currently recruiting for a Field Service Area Controller (Dispatch Agent), to be based from our Head Office at Longforgan/ Dundee/Basildon:
TSG UK provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK. Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance. Through seven key business lines, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.
Please note this role does not qualify for sponsorship or relocation funding.
Principal Objectives
- Successfully control and coordinate interventions (site visits) for approximately 20-30 field-based engineers.
- Management of interventions until successful conclusion for customers.
- Provide and progress customer quotations for chargeable works outside of normal contracts.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Call Handling (to receive and log into Database all service calls when call handlers are busy)
- Controlling and coordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction.
- Updating customer databases
- Completion of daily/weekly and monthly reports
- Daily administration as directed by Call Handler & Area Dispatch Supervisor
- Log and, where applicable, deal with customer queries and complaints
Skills & Abilities Required (Essential)
- Previous experience in a customer service role
- Excellent communication skills
- Good organisational & time management skills
- Proven ability to multitask
- Successful working as part of a team
- Good understanding of Microsoft packages i.e. Outlook, Excel, Word.
- Flexible working when required
Skills & Abilities Required (Desirable)
- Good understanding of IT and software packages
Reasons to join us
- Competitive Salary
- Free Parking
- Health Benefits Package
- Life Assurance
- Hybrid working can be discussed as an option upon completion of training and proof of competency
- A bonus scheme is in place which is based on performance related objectives
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As per Health and Safety at Work Act 1974, Employee's must also
- Take care of their own health and safety and that of others
- Co-operate with their employers
- Not interfere with anything provided in the interest of health and safety
Diversity, Equity and Inclusion; our commitment to DEI
TSG UK is an equal opportunity employer. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We recognise the value that a diverse and inclusive workforce brings to our business and customers, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us at TSG.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills