Beanmachines
Field Service Coffee machine Engineer (East London)
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Field Service Engineer
Salary Band: £36k–£42k per annum
Responsible for repairing, servicing, pressure testing, and maintaining a range of coffee machines for businesses across the North-West, Midlands and Southern regions of England.
Responsibilities
- Installing and configuring coffee machines in diverse settings
- Diagnosing and repairing technical issues with coffee machines
- Performing routine maintenance and cleaning of coffee machines
- Providing exceptional customer service to guarantee satisfaction
- Training customers on proper use and maintenance of coffee machines
- Maintaining accurate and timely records of all service calls and repairs
- Collaborating with service team members to share knowledge and best practices
- Keeping up to date with new product developments and emerging coffee trends
- Adhering to health and safety regulations and company policies
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Requirements
Experience & Qualifications
- Field Service Engineer: 2–3 years (required)
- Valid driver’s license (required)
- Real passion for coffee
Skills & Attributes
- Exceptional customer-facing skills
- Strong telephone manner
- Excellent decision-making and problem-solving abilities
- Strong communication and interpersonal skills (verbal and written)
- Adaptable and able to deal with changes effectively
- Strong listening skills
- Customer-focused mindset
- Ability to work efficiently under pressure and meet deadlines
- Accuracy in information recording
- Robust troubleshooting and problem-solving skills
Work Expectations
- Willingness to travel to different locations as required
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Benefits & Package
- Competitive salary, based on experience
- Company pension
- Free monthly coffee allowance
- Staff benefits/rewards: Perk Box or Costco Card
- Overtime available
- Work mobile provided
- Uniform allowance
- Company vehicle (Transit Connect LWB / Citroën Berlingo LWB)
- Paid sick leave
- Up to 3 hours per month paid leave for medical appointments
- Ongoing professional development opportunities
- Employee events
- Birthday leave
- Buy and sell holidays
- Duct tape (Correction: Dệt) day *(Note: "Duvet day" likely refers to time off less formally called a "duvet day"—employers sometimes offer it as extra annual leave—but this may need clarification in structured policies.)
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