Grant UK
Field Service Engineer
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We are seeking an experienced and dedicated Field Service Engineer to join our team. The Field Service Engineer will be responsible for surveying, repair, set-up, service, and providing technical support in the field to Customers, Engineers, and Installers for all Grant products. Having qualifications in OFTEC, F Gas, Unvented hot water, and Part P would be highly advantageous.
Field Support Area: Ideally located in Preston / Bradford / York or surrounding areas
Duties & Responsibilities:
- Attend site to carry out repair work on products covered by the manufacturer’s warranty.
- When required, carry out site survey and commissioning of Grant Engineering products.
- Promote Customer Satisfaction throughout the department/Company ensuring that all our customers receive a valued service.
- Advise customers, installers, and commissioning engineers on product installation.
- Dealing with Technical issues, administration, and correspondence on a day-to-day basis.
- Assist in the management of your diary including providing up-to-date local / logistical information for your area.
- Bringing matters of disrepute to FSM.
- Carrying out a substantial amount of driving on a daily basis with overnight stays when required.
- Responsible for the correct use of tools and equipment on and off site and ensure that appropriate Health and Safety guidelines are followed.
- Provide on-site / In-house training / Assessments as requested by the company.
- Identify Technical / Service trends and report all concerns to the FSM.
- Identify potential sales leads (3 or more units) and pass details to the relevant Area Sales Manager.
- Encourage In-House training programmes for suspect Engineers / Installers by referring either to the training Administrator or to the relevant Area Sales Manager.
- Keep up to date with current legislation regarding Oil Fired Boilers, Air source heat pumps, Biomass, Smart controls, Solar thermal & unvented hot water and the Installation, Service, and Commissioning of the appliances.
- Keep up to date with new in-house developments and attend internal training programmes as required.
- Ensure all Professional Qualifications are kept up to date.
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Our Engineers cover the following disciplines, and specific training will be provided:
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- Oil boilers
- Solar Thermal
- Air Source Heat Pumps
- Unvented cylinders
- Biomass
- Smart controls
After successful completion of 2 – 4 months training, you will work at least 20 Saturdays / annum either as overtime or in lieu of a weekday. Based on a 5-day working week.
Benefits Offered:
- 23 days annual leave which increases with length of service
- Group healthcare insurance
- Attractive pension scheme and life assurance
Salary: Salary Not Disclosed
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