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Field Service Engineer
Location: Field-Based – Stirling, Edinburgh, Glasgow, Dunfermline and surrounding areas
Contract: Full Time, Permanent
About The Role
We are looking for a Field Service Engineer to join our team, supporting customers across Stirling, Edinburgh, Glasgow, Dunfermline and the surrounding areas.
The focus of this role is to deliver a first-class service to both internal and external customers while maintaining and repairing Volvo Construction Equipment and associated machinery. You'll be responsible for identifying customer needs, maximising machine uptime and promoting SMT GB's aftermarket products and services where appropriate.
What You'll Be Doing
- Service, maintain and repair Volvo Construction Equipment and associated machinery.
- Diagnose and resolve mechanical, hydraulic and electrical faults using technical expertise and diagnostic equipment.
- Identify additional service and repair opportunities and discuss these with customers and internal teams.
- Carry out all work in line with quotations and time guides, highlighting where additional work may be required.
- Install software updates and system enhancements when released.
- Complete electronic job cards, reports and timesheets accurately and in real time.
- Order and manage parts required for repairs and return parts promptly upon job completion.
- Support call-out and overtime requirements where required.
- Attend product and systems training to maintain technical competence and product knowledge.
- Ensure all work is completed safely and in accordance with company and manufacturer standards.
About You
To be successful in this role, you'll bring strong technical capability, a proactive attitude and a customer-focused approach. You'll be someone who takes pride in delivering high-quality work, enjoys problem-solving and can work independently while representing SMT GB professionally on customer sites.
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You Will Have
- A formal engineering qualification in Plant Maintenance, Agricultural Engineering, HGV Mechanics or a related discipline (NVQ Level 3, City & Guilds or equivalent).
- Proven experience repairing and maintaining heavy construction plant, agricultural machinery, HGVs or similar equipment.
- Strong diagnostic and fault-finding skills across diesel engines, transmissions, drivetrains, hydraulics and electrical systems.
- Excellent problem-solving abilities and a methodical approach to fault diagnosis.
- Good communication skills and the ability to build relationships with customers and colleagues.
- Strong IT skills and confidence using digital reporting systems.
- A commercially aware mindset with a focus on delivering excellent customer service.
- High levels of attention to detail and a professional approach to work.
- A full UK driving licence.
Desirable
- Welding and fabrication experience.
- Previous experience working with Volvo Construction Equipment or similar heavy plant machinery.
What We Offer
Alongside a competitive salary and company van, you'll benefit from:
- Health Cash Plan, 24/7 GP access and physiotherapy support.
- Enhanced sick pay, maternity, paternity and adoption leave.
- Pension with up to 5% employer contributions.
- Cycle to Work scheme and salary sacrifice car leasing options.
- Employee discounts platform.
- Paid volunteering day, refer-a-friend bonus and long service awards.
- Access to employee-led initiatives, recognition programmes and wellbeing support.
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We are interviewing on an ongoing basis and reserve the right to close this vacancy once a suitable candidate has been identified. Early applications are encouraged.
Our Values
Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.
Note:
SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly.
Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details.
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