Philips
Field Service Engineer
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Job Title Field Service Engineer
Job Description MRI Field Service Engineer – Northwest Region
Purpose of the Role
As an MRI Field Service Engineer, you will play a vital role in supporting the technical needs of Philips MRI customers across the Northwest. Working both independently and as part of a highly skilled regional team, you will install, maintain, troubleshoot, and repair advanced Magnetic Resonance Imaging (MRI) systems, ensuring maximum system performance and exceptional customer satisfaction. This role is focused on MRI systems, with opportunities to develop expertise across additional imaging modalities as business requirements evolve.
The successful candidate will ideally be based within the Manchester, Liverpool, or surrounding areas, with convenient access to customer sites throughout Northwest.
Your Responsibilities
- Operate at an advanced technical level, providing expert technical support and guidance to customers and colleagues.
- Deliver field-based technical support in line with your training, experience, and product competencies.
- Perform corrective maintenance, preventative maintenance, installations, upgrades, and field change orders on complex MRI systems.
- Diagnose and resolve mechanical, electrical, hardware, software, and network-related issues using established diagnostic procedures and technical documentation.
- Determine the most effective and cost-efficient solutions to minimise customer downtime and maximise system availability.
- Maintain accurate service records and documentation in accordance with Philips Quality Management System (QMS) and regulatory requirements.
- Build strong customer relationships through professional communication and a customer-first approach.
- Participate in the Field Service Engineer on-call rota, providing timely support to customers as required.
- Support continuous improvement initiatives, sharing technical knowledge and best practices across the service organisation.
- Ensure all activities are conducted in compliance with Philips quality, regulatory, health & safety, and customer site requirements.
About the Team
You will be part of a collaborative team of Field Service Engineers supporting Philips MRI customers across the region. The team is committed to delivering industry-leading service levels while maintaining the highest standards of quality, compliance, and customer care within a highly regulated healthcare environment.
You will report directly to the Service Delivery Manager for the Northwest.
To Succeed in This Role, You Will Need
- HNC/HND (NVQ Level 3 or above), Degree in Electronics, Electrical Engineering, Biomedical Engineering, Medical Engineering, or equivalent technical discipline.
- Proven experience in diagnosing and repairing complex medical, imaging, electronic, or electromechanical systems.
- Strong logical troubleshooting and problem-solving skills, with the ability to work independently in the field.
- Experience supporting MRI systems is highly desirable; experience in other advanced imaging modalities will also be considered.
- Good understanding of IT infrastructure, networking, system connectivity, cybersecurity principles, and remote diagnostics.
- Ability to learn and apply technical knowledge across multiple products and technologies.
- Strong customer focus with excellent communication and relationship management skills.
- A proactive approach to identifying opportunities for service improvement and customer satisfaction.
- Full UK driving licence and willingness to travel extensively throughout the Northwest.
- Residence within a suitable location to effectively support customers across Northwest England.
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Rewards
Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is £35,000 - £50,000. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.
This role is eligible for a company car and an annual incentive, with your rewards linked to key performance indicators and company results. Benefits include a generous pension contribution, private healthcare, health and wellbeing benefits as well as learning and development opportunities. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.
Additional Information
As this role involves working within healthcare environments, a standard DBS (Disclosure and Barring Service) check will be required.
This is an exciting opportunity to work with leading-edge MRI technology while making a meaningful difference to healthcare providers and patients across the NW2 region.
About Philips UKI
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond. We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals.
If you have specific flexible working requirements, please feel free to discuss these during these with your TA Consultant.
For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.
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Learn more about our commitment to diversity and inclusion here.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others. Learn more about our business here
Discover our rich and exciting history here
Learn more about our purpose here
#LI-EU #LI-Field
At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.
It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.
As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
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