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Field Service Engineer
Field Service Engineer – Molecular Diagnostics (North London)
About Abbott
Abbott is a global healthcare leader, delivering breakthrough innovations to improve people’s lives. By anticipating future trends in medical science and technology, we combine ingenuity with empathy to create meaningful change.
The Opportunity
At Abbott Molecular Diagnostics, we’re dedicated to transforming healthcare through advanced molecular diagnostics that empower clinicians to make informed, timely decisions for patients worldwide.
We are seeking a Customer-focused, technically curious, and proactive Field Service Engineer to join us. This role is ideal for someone who thrives on problem-solving, building strong customer relationships, and working with cutting-edge healthcare technology—radically improving patient outcomes.
If you’re passionate about technical innovation, come from a scientific, biomedical, laboratory, engineering, or healthcare technology background, or have prior experience in technical support, we’d love to hear from you.
About the Role
Location: North London (based) Portfolio: Enthusiasts, problem-solvers, and relationship-builders perform best in this role.
Key Responsibilities
As Field Service Engineer, you will be the trusted technical resource supporting our customers across your assigned territory to ensure their Abbott Molecular diagnostic systems operate optimally.
- Install and commission Abbott Molecular diagnostic systems in customer laboratories and facilities.
- Provide preventative maintenance, hardware servicing, software upgrades, and system repairs on-site to minimise downtime.
- Resolve technical issues remotely and in-person, offering proactive and efficient solutions.
- Collaborate with Customers to implement training programmes, ensuring teams can confidently operate updated systems.
- Partner closely with Application Specialists, Customer Service, and Commercial Teams to deliver an exceptional customer experience.
- Cultivate strong relationships with laboratories and healthcare providers, positioning Abbott as a valued strategic partner.
- Take part in technical workshops, expert forums, and service meetings, fostering continuous learning and knowledge-sharing.
- Support service operations across your designated area, while occasionally assisting colleagues in neighbouring regions.
- Represent Abbott as a brand ambassador, embodying our core values of innovation, care, and people-first collaboration.
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Requirements & Qualifications
The Ideal Candidate:
A degree, HNC/HND, diploma, or equivalent qualification in any of the following fields:
- Scientific disciplines
- Engineering (including biomedical or electronics)
- Healthcare/biomedical fields
- Laboratory science/technologies
- Or a related technical sector
Highly valued but not essential:
- Prior experience in field service, diagnostics, healthcare technology, or laboratory environments.
- A background in customer-facing technical support roles.
Essential Criteria:
- Proficient English communication skills (fluency required).
- Additional foreign language proficiency is a plus but not a must.
- Current full driving licence and willingness to travel across your assigned territory.
At Abbott, we value attitude as much as experience. You will excel in this role if you embody these traits:
- Technically curious – a natural seeker of knowledge and understanding.
- Solution-oriented – confident in navigating fast-paced problem-solving scenarios.
- Customer-first mindset – adept at clear communication and relationship building.
- Disciplined and proactive – organized, analytical, and able to prioritise independently.
- Collaborative team player – supportive of peers, customers, and all stakeholders.
- Empathic communicator – responsive listener with the ability to quickly grasp customer needs and tailor solutions.
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Your Abbott Journey
Welcome to a Mission-Driven Career
Join a company where every action contributes to meaningful change.
At Abbott, you will: ✅ Grow professionally through international resources, mentorship, and diverse opportunities. ✅ Live a balanced lifestyle with flexible policies that support well-being and personal growth. ✅ Thrive in an inclusive culture, where diversity and individuality inspire innovation.
Awards-laden as one of America’s Most Admired Companies, as well as recipient of Forbes’ Most Trusted Employers and accolades as the #1 Best Place to Work for women, minorities, and scientists (Gallup, Forbes, Working Mother)— Abbott stands for and celebrates people of all backgrounds.
Ready to Shape the Future of Diagnostics?
Join Abbott Molecular Diagnostics and be part of the science that defines better patient outcomes.
Follow us for inspiration, updates, and career opportunities: 🌐 www.abbott.com 📘 Facebook 🐦 Twitter – Abbott News | Twitter – Abbott Global
Abbott is an Equal Opportunity Employer that values and fosters a diverse, inclusive culture.
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