How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Field Service Engineer
Field Engineer – Zip Water
About Zip Water
Zip Water is an industry-leading filtered, boiling, chilled and sparkling water specialist, renowned globally for its world-class drinking water solutions. Serving over 70 countries, we provide businesses and households with an extensive range of premium drinking and hot water systems, transforming water experiences for individuals, organisations and businesses.
The Opportunity
We’re hiring a Field Engineer to join our field services team, delivering exceptional customer experiences and contributing to area, regional and national success. The ideal candidate will:
- Focus on repairs and service deliveries, aiming for an industry-leading first-time fix rate while adhering to all technical and health & safety standards
- Train 6 weeks of on-site induction (City & Guilds assured) before continuing specialist on-job development
- Act as a brand advocate, promoting Zip Water products and HydroCare services by offering tailored hydration solutions to customers
- Conduct metry diagnoses, fault finding and repairs with technical accuracy
- Ensure admin compliance with internal and regulatory requirements
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Drive onsite service efficiency by ensuring quick, high-quality repairs, minimising customer disruption
- Provide consultative customer interactions, upselling where appropriate, and fostering long-term brand loyalty
- Stay up to date with parts replenishment, stock management and process-compliance protocols
- Maintain company documentation (orders, service logs, maintenance plans)
- Safely handle and transport water systems and associated equipment
Requirements
- Technical aptitude with a background in repairs and fault diagnostics (formal qualifications not essential, but preferred)
- Problem-solving mindset with meticulous attention to detail
- Customer service experience is desirable (training provided), with an ability to promote Zip’s solutions
- Must hold a valid UK driving license
- Knowledge of plumbing or electrical systems is advantageous
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Must demonstrate adaptability, take ownership of learning and support Zip Water’s growth through new innovations.
Benefits
Core Employment Perks:
- 25 days paid annual leave (+8 bank holidays)
- Buy & Sell Holiday scheme
- Life assurance for dependents
- Company pension scheme
- Company van, fuel card and dedicated parking
Workplace Support:
- Starter toolkit and PPE
- Real estate support (uniform, deductions)
- Flexible working and overtime access
Rewards & Wellbeing:
- Employee reward & discount platform
- Enhanced parental leave (maternity, paternity, grandparents support)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills