Leonardo
Field Service Engineer
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Field Service Engineer
Mission Systems Field Service Engineer – Basildon
Salary Range: £37,318 – £47,000
Leonardo UK operates a grade-based salary framework with broad bands. The salary range reflects the approved grade band for this role, or a narrower hiring range, benchmarked against the external market. Exceptions above standard range are managed to protect internal equity.
About the Role
As a Mission Systems Field Service Engineer at Leonardo UK, you will play a critical role in supporting cutting-edge communication and mission systems used across UK and international defence platforms. You will provide technical expertise to customers both domestically and abroad, ensuring systems remain reliable, effective, and mission-ready throughout their lifecycle. Key responsibilities include collaboration with Engineering, Programme, Customer Support, and In-Service Support teams, acting as the front-line technical representative for Leonardo’s Mission Systems portfolio.
This hybrid position, based in Basildon, requires regular travel to customer sites, MoD establishments, trials locations, and deployed environments—often in international settings.
Key Impact Areas
This role is more than just technical support—it’s about delivering advanced technology and direct backing for front-line operations. Leonardo’s Mission Systems team is seeking a self-driven, independent, and collaborative professional capable of thriving in a close-knit, fast-paced environment.
Your responsibilities will include:
- Customer-facing support at remote UK and international locations, ensuring operational readiness.
- Remote troubleshooting for deployed military units.
- Overseeing integration, testing, and acceptance of systems.
- Developing technical and procedural documentation.
- Business development and customer liaison.
Your Responsibilities
You will:
- Support product development and in-service support, including troubleshooting, repairs, and upgrades.
- Own the integration, testing, and acceptance process for mission-critical systems.
- Design operational and support solutions, including written documentation.
- Provide on-site field support (UK and overseas for international customers).
- Remotely collaborate with deployed units through technical diagnostics.
- Contribute technical expertise to defence system operations, liaising with customers and Leonardo teams.
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Key Requirements
Experience
- Strong background in mission systems, including:
- External/internal communications
- Secure voice and tactical networking
- Understanding of RF, antenna systems, and cryptographic devices
- IP networking, routing, and diagnostics
- Experience with message handling systems and electronic test equipment
- Defence-related experience (e.g., military, aerospace, or defect electronics).
- Knowledge of technical documentation standards with experience in:
- Writing reports, procedures, and user manuals.
- Customer-facing training (e.g., military personnel, operators).
- Field service/engineering background, preferably in a defence or security context.
- Valuable but not essential:
- Previous direct customer-facing defence support roles.
- Experience in inspection certifications of military equipment.
Education
- Minimum HNC or equivalent relevant technical qualification, supplemented by extensive industry experience.
- Alternative qualifications will be considered where a robust track record demonstrates competence.
Additional Expectations
- Valid full driving licence (travel is often off-site or abroad).
- Ability to adapt quickly—field work may require rotation into military environments.
- A full medical may be required for potential military platform deployment.
- Must be willing to pass standard defence medical and security screening (see details below).
- Advanced Microsoft Office skills, especially:
- Expert-level MS Word (styles, para-formatting, linked PDFs).
- Strong graphical skills using PowerPoint or Visio for presentations and schematics.
Why Join Leonardo?
A career at Leonardo is more than a job—it’s an opportunity to shape technological innovation in aerospace, defence, and security. Our benefits are designed to support you at every stage:
Work-Life Balance & Wellbeing
- Competitive, company-funded salary and bonus scheme for all levels.
- Generous holiday allowance (accrued up to 12 additional flexi-days/year).
- Free mental health support and access to financial advice.
- Employee-led networks for inclusion and diversity (supports wellbeing across communities).
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Invest in Your Future
- Award-winning pension scheme with up to 15% employer contribution.
- Unlimited access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Flexible working with hybrid opportunities, discussions about part-time scenarios.
Tailored Rewards
- Up to £500 annual allowance for flexible benefits (e.g., private healthcare, gym memberships, tech discount schemes).
- Referral programme rewards colleagues who refer successful hires.
Leonardo is a global leader in aerospace and defence, employing 53,000+ people worldwide, with 9 UK sites. You will be part of a group driving innovation and contributing to critical global missions.
Inclusivity & Accessibility
Leonardo is committed to building an inclusive, diverse workplace—‘a diverse workforce is a creative workforce’. We empower all employees to thrive, whether through specialist networks or support for accessibility requirements during the recruitment process.
If you have specific accommodation needs, please contact us directly.
Application
Be part of shaping the future of defence technology—apply now!
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Essential Clearance & Screening
This role requires successful completion of:
- UK Government’s Baseline Personnel Security Standard (BPSS).
- Potential National Security Vetting (NSV), including:
- Security Check (SC) eligibility review.
- Developed Vetting (DV) for long-term access to certain programmes.
Further screening detail is available here.
Primary Location & Work Arrangements
- Primary base: Basildon, UK.
- Contract type: Hybrid work model consisting of onsite & offsite elements.
- Travel: Expect to engage in customer sites, MoD facilities, and international environments.
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