Haier Europe
Field Service Engineer
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Field Service Engineer
Salary: £35,124 – £39,807 (dependent on experience)
Join us as a Field Service Engineer for one of the most competitive benefits packages in the industry. Work independently, deliver outstanding customer service, and help people when they need it most.
About the Role
As a Field Service Engineer, you’ll:
- Visit customers in their homes across Hereford and the surrounding areas
- Diagnose and repair appliance issues to restore functionality
- Manage your schedule, keep customers and colleagues updated, and maintain stock in your van
- Upsell our product range and enjoy bonus incentives
- Offer top-tier customer service with a solution-focused mindset
Key Responsibilities
- Perform on-site repairs of home appliances safely and efficiently
- Ensure daily vehicle stock management and reporting progress to your team
- Communicate effectively with customers and colleagues to provide a seamless experience
- Maintain a clean, tidy, and well-stocked work van
- Champion our brands—Candy, Hoover, and Haier—to deliver the best possible outcomes
Ideal Candidate
- A full, valid driving licence (essential)
- Organisational skills to multitask between appointments
- Strong communication abilities to build trust with customers
- Hands-on, technical aptitude for appliance repairs
- Self-motivation and a customer-first philosophy
- Preferably previous White Goods/Domestic Appliance engineering experience—but ambitious attitude counts more
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This role comes with on-the-job training to ensure you’re equipped with the problem-solving and technical skills to thrive.
Salary and Benefits
- Starting salary: £35,124 per annum (if no prior experience)
- Fast-track to: £39,807 per annum after training and meeting requirements (minimum 6 months recent White Goods Engineering experience required to start at the higher salary)
- Enhanced earnings: Bonus potential of up to £2,500 per year
- Pension contribution: Up to 6%
- Employee discounts: On our products and a wide range of retailers, entertainment, and experiences
- Flexibility: Autonomy in managing your workload
- Bespoke training: Our City & Guilds-accredited in-house programme ensures you deliver excellent service
Additional Requirements
Your role demands:
- Ability to lift and manoeuvre heavy objects
- Work in restricted spaces and swiftly engage hand dexterity
- Normal colour vision (to distinguish live neutral and earth)
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Before employment, candidates must pass a health and safety test to ensure they meet a minimum standard.
Shared Ambition
Together, we power the future
As a team member for Hoover, Candy, and Haier, you’ll work for three industry-leading global brands united by a shared ambition:
- Entrepreneurship & Innovation: Drive forward-thinking solutions
- Zero Distance to the Customer: A relentless focus on world-class service
- IoT & Ecosystem Thinking: Seamless, integrated technology for smarter homes
Your role directly impacts the customer experience—we need you to make that experience unforgettable. We grow our people as much as we grow our business, and with our backing, you can build a fulfilling career that aligns with your skills and passions.
Your place. Our future.
We are proud to foster a diverse and inclusive workplace. Applications from all backgrounds are welcomed—your unique perspective is valuable to us.
Our recruitment decision will be made based on objective criteria, providing an assessment of your suitability before our closing date. We reserve the right to close the role early if a suitable candidate emerges.
Apply. Own. Inspire.
Our future. In your hands.
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