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Field Service Engineer
Field Service Engineer
Location: Leicester & Surrounding Areas Contract: Full-time, Permanent Salary: Competitive (dependent on experience)
SMT is a leading full-service distribution company specializing in machinery and trucks, serving industries such as construction, material handling, recycling, and transport. Founded in 2010 with heritage dating back to 1946, our synergistic blend of agility and international experience enables us to deliver excellence across Africa, Belgium & Luxembourg, the UK (including Leicester and its surrounds), the Netherlands, and the US.
About The Role
We are seeking a Field Service Engineer to support our operations in the Leicester area. This field-based role involves servicing, maintaining, and repairing Volvo construction equipment at customer sites, ensuring a premium experience for both internal and external stakeholders.
Your role will combine technical expertise with a commercially-savvy mindset, enabling you to efficiently address equipment issues while identifying opportunities to upsell further services.
Key Responsibilities
- Deliver on-site service and maintenance, repairing machinery rapidly and meeting customer expectations.
- Perform servicing, maintenance, and repairs on Volvo construction equipment and related systems.
- Diagnose faults using technical expertise and diagnostics tools, continuing with clear guidance to clients.
- Operate within quoted timelines and budgets, spotting additional service needs or aftermarket solutions.
- Ensure accurate documentation of all tasks—completing reports, job cards, and timesheets in real time.
- Proactively suggest additional services (e.g., aftermarket solutions) during field visits.
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About You
We’re looking for a highly skilled, customer-focused engineer who can thrive in an independent working environment while upholding rigorous technical and safety standards.
Essential Requirements
- Engineering qualification (e.g., NVQ Level 3, City & Guilds in Plant, HGV, or comparable engineering discipline).
- Proven, practical experience maintaining or repairing heavy plant or construction equipment.
- Diagnostic and problem-solving skills across mechanical, hydraulic, and electrical systems.
- Excellent communication—with a strong, solution-focused approach to customer relations.
- Full UK driving licence (Category C/ food shortages highly desirable).
- Availability to work flexibly, including overtime and unsociable hours/emergency call-outs.
Desirable Qualities
- Experience in welding or fabrication.
- Advanced knowledge of hydraulic, electrical, or emissions systems.
Why Join SMT?
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Alongside a competitive salary, we offer: ✔ A supportive work environment with opportunities for career growth. ✔ Benefits supporting health, wellbeing, financial security, and professional development. ✔ A culturally vibrant team, aligned to our core values of Caring, Daring, and Sharing.
Closing Date & Process
Applications are reviewed continuously; early submission is encouraged as we may close the position if suitably qualified candidates are received.
Our Values
Our approach to work is rooted in three core pillars that define our professional community:
- Caring: We are service-minded, always putting extra effort into customer success and employee welfare.
- Daring: We drive innovation, constantly striving for bold improvements and a competitive edge.
- Sharing: Collaboration is key—fostering strong partnerships with customers, suppliers, and team members for collective success.
Additional Notes
- Unsolicited CVs or recruiters are not accepted unless prior written consent has been granted by SMT.
- Submissions from recruitment agencies will not be acknowledged as deemed unsolicited, creating no obligations on SMT.
- Recruiters: Do not submit CVs in any format (e.g., via email, social media, platforms). All fifth-party submissions will be ignored.
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