Your Role

We have an exciting opportunity for a customer-focused and technically skilled Field Service Engineer to join our Technical Services team. In this role, you will be responsible for the installation, maintenance, servicing, and repair of B. Braun’s medical devices, ensuring high standards of performance, safety, and customer satisfaction.

Working closely with internal technical support teams, workshop engineers, and operational support colleagues, you will play a key role in delivering efficient, compliant, and high-quality service across our customer base. You will be a trusted technical expert, providing on-site support and building strong relationships with customers.

Working hours: 37.5 hours per week, Monday – Friday

Location: Croydon, Dartford, and surrounding areas

Your main responsibilities:

• Install, service, maintain, and repair a wide range of B. Braun medical devices at customer sites.
• Diagnose faults and carry out effective troubleshooting to minimise equipment downtime.
• Ensure all service activities are completed in line with regulatory standards, company procedures, KPIs, and SLAs.
• Maintain accurate service records, reports, and documentation using internal systems.
• Build strong working relationships with customers, delivering a professional and high-quality service experience.
• Provide technical support and guidance to customers on product use and maintenance.
• Identify and escalate recurring technical issues or product concerns.
• Support installations, upgrades, and product rollouts where required.