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Field Service Engineer
SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.
Job Title: Field Service Engineer – Road Equipment
Location: Duxford, Cambridgeshire & Surrounding Areas
Contract: Permanent, Full-Time
Salary: Competitive; Depending on Experience
About The Role
We are looking for a Field Service Engineer – Road Equipment to cover Duxford, Cambridgeshire & Surrounding Areas within East Anglia. This role plays a key part in ensuring we deliver a first-class service to both internal and external customers.
You will combine strong technical expertise with a commercially focused mindset, actively identifying service and revenue opportunities and working closely with Customer Support Representatives and your Line Manager to deliver excellent outcomes for customers.
Key Responsibilities
In this role, you will take ownership of servicing, maintaining and repairing road machinery, ensuring maximum uptime and customer satisfaction. You will use your technical expertise to diagnose faults, provide solutions and deliver work efficiently and safely.
- Service, maintain and repair Dynapac road construction equipment to OEM standards
- Diagnose mechanical, hydraulic and electrical faults, providing clear technical guidance to customers
- Identify and promote additional service and aftermarket opportunities
- Work in line with quoted times and cost expectations, escalating where required
- Install software updates and machine enhancements
- Complete electronic reports, job updates and timesheets in real time
- Manage parts ordering and returns in line with company processes
- Support breakdowns, call-out rota and overtime requirements
- Maintain high standards of health & safety, quality and compliance
- Attend training to continually develop technical knowledge and skills
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About You
You will be a motivated and conscientious engineer with strong technical capability and a professional approach when working with customers, colleagues and management. You will be comfortable working independently in the field, while maintaining a cost-conscious and commercially aware mindset.
- A recognised engineering qualification (e.g. NVQ Level 3 / City & Guilds) in Plant, Agricultural or HGV mechanics
- Proven experience maintaining and repairing heavy construction plant, with strong diagnostic skills
- Strong technical knowledge of diesel engines, hydraulics, electrics and transmissions
- Confidence communicating technical information clearly to customers and internal stakeholders
- Good IT skills, attention to detail and a responsible, reliable approach to your work
Desirable: Experience working with road construction equipment, welding and fabrication skills, or a background with an OEM dealer would be advantageous.
Why join us?
Alongside a competitive salary, we offer a comprehensive benefits package designed to support you both professionally and personally.
Taking Care of You – Health Cash Plan, free physio access, 24/7 GP service and wider wellbeing support.
Life Outside of Work – Enhanced sick pay, family leave, IVF support and retirement options.
Financial Extras – Pension matched up to 5%, car leasing, cycle to work and retail discounts.
Feeling Part of the Team – Refer-a-friend bonus, long service awards, paid volunteering day, Christmas shutdown and employee-led engagement and recognition initiatives aligned to our Caring, Daring, Sharing values.
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Closing date & interview process
We review applications on an ongoing basis and may close this advert early if sufficient suitable applications are received. Early application is therefore encouraged.
Our values
Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.
SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly.
Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details.
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