Ametek, Inc.
Field Service Engineer
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Field Service Engineer
UK Field Service Engineer
The UK Field Service Engineer is responsible for installing, calibrating, maintaining, and repairing precision measurement equipment at customer sites. This role ensures that instrumentation and metrology systems operate to specification, supporting customers in achieving compliance, accuracy, and process efficiency. The ideal candidate has strong technical knowledge, excellent customer-facing skills, and the ability to work independently in the field, as well as a willingness to travel outside of the UK.
Key Responsibilities
- Deliver the highest level of service and technical support to UK and global customers, ensuring a consistently exceptional customer experience.
- Install, calibrate, and troubleshoot current production instruments at customer sites.
- Diagnose and resolve instrument issues efficiently, using a methodical and resourceful approach.
- Utilise CRM for all Service business and activity, including installs, repairs, AMECARE contracts, customer feedback capture, and maintenance of the asset database.
- Ensure all customer equipment operates at or above factory specifications, maintaining optimal performance and reliability.
- Maintain outstanding customer satisfaction through professional communication, technical excellence, and proactive support.
- Willing to travel for a minimum of 2 weeks outside the UK.
- Support UK/Global Taylor Hobson offices via the Taylor Hobson Helpdesk.
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Requirements for Consideration
- Must hold a degree in Electronic or Mechanical Engineering or possess equivalent technical experience within metrology or a related service field role.
- Requires 3+ years of experience in a similar industry.
- Experience with Measuring Instruments/Machine Tools is preferred.
- Strong technical acumen.
- Good communication skills and presentation skills.
- Must hold a full UK driving licence.
What Taylor Hobson Offers You
- A fun, relaxed and supportive working environment.
- 1pm Friday finish.
- Competitive salary and 25 days holiday (including Christmas).
- Fantastic and supportive onboarding to ensure new employees feel integrated and comfortable.
- Generous matched pension scheme.
- Life assurance.
- Option to join a private health plan.
- Enhanced maternity pay.
- Investment in skill development, including promotion and mentoring opportunities.
- Opportunities for career progression and accreditation guidance.
- Involvement in charity and fundraising, aligning with Taylor Hobson’s values.
- Company vehicle.
- Sports and Social Club, including annual events like the Christmas party.
- Perkbox discounts, GP service, and a 24-hour Employee Assistance Program for Wellbeing support.
- On-site mental health first aiders.
- Employee referral scheme (£1,000 offer).
- Cycle-to-work scheme.
- An inclusive workforce.
- Free on-site parking, electric charging points, and easy access to the city centre.
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Business Unit
Established in 1886, Taylor Hobson is the world leader in surface and form metrology, having developed the first Roundness and Surface Finish measuring instruments.
The company provides contact and non-contact measurement solutions for demanding applications globally, operating through a worldwide infrastructure. Taylor Hobson pioneers advancements in ultraprecision metrology and continually develops products to meet the needs of industries such as:
- Optics
- Bearings
- Space
- Defence
- Aerospace
- Automotive
- Medical
- Renewable Energy Technologies
World-Leading Brands
- Talyrond®
- Form Talysurf® PGI
- Form Talysurf® i-Series
- Surtronic®
- LUPHOScan
- Formalysurf® PGI Optics
- Taltyvel®
- Autocollimators
- Micro-Alignment Telescope
- AMECare
Taylor Hobson is part of AMETEK, Inc.’s Ultra Precision Technologies Division, a leader in global electronic instruments and electromechanical devices.
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