Virgin Media O2
Field Service Engineer - Belfast
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Field Service Engineer – Belfast
Job Family: Technicians & Engineers Job Type: Full Time Location: Belfast (restricted postcodes: BT25, BT32, BT62, BT64, BT65, BT66, BT67)
Posted Date: 13-Apr-2026 Starting Salary: £29,000 (potential to earn up to £36,200 through overtime/commission)
About The Role
As a Field Service Engineer at Virgin Media O2, you’ll play a critical role in maintaining reliable broadband, TV, and phone services for millions of customers. This hands-on, customer-focused role requires a mix of technical expertise and relationship-building.
You’ll:
- Install, maintain, and repair services in customers’ homes.
- Tackle technical faults with accuracy and calm.
- Collaborate with colleagues and customers to ensure seamless solutions.
- Work outdoors in all weather and at heights, prioritising safety at every step.
You’ll start with comprehensive training and support, pairing hands-on experience with ongoing coaching.
Key Testimonials
“From day one, I was out in the field learning, working alongside experienced colleagues. Stepping out on my own was challenging but build confidence quickly. I genuinely look forward to work every day.” – Ryan Allison, Field Service Engineer, Teesside
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“The transition was smooth, everyone has been welcoming. It’s a great environment to grow in, and I’m excited to build a long-term career here.” – Regan Tait, Field Service Engineer, West Lancs
Day-to-Day Responsibilities
Your role will involve:
- Installing and repairing broadband, TV, and phone services.
- Diagnosing faults efficiently and explaining solutions clearly.
- Ownership of tasks from start to finish.
- Ensuring safety in outdoor and height-related work.
- Balancing technical problem-solving with excellent customer care.
Our Ways of Working
This is a field-based role, balancing independence with teamwork. Key details include:
- Required to live within your assigned postcode area.
- Hours: 37.5 hrs/six days (Mon–Sat), shifts 7.5–10 hrs/week.
- Platform: Virgin Media O2’s broadband, mobile, TV, and entertainment networks.
Our Commitment to Inclusion
Virgin Media O2 is an equal opportunities employer, fostering an accessible, inclusive, and equitable environment. We support employee network groups, pastoral care, and diversity initiatives, ensuring everyone feels seen, heard, and supported.
Who We Are
Nordics, Broadband, TV and mobile leader in the UK, we connect millions daily—our field engineers make it possible.
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Recently voted "Financial Times Top 500 Best Employers for 2026".
Requirements
The Must Haves
To succeed, you’ll need:
- A valid full UK manual driving licence.
- Confidence working outdoors, at heights and in customer homes.
- A safety-first mentality.
- Ability to work independently while managing deadlines.
What Matters Most
- Previous technical, engineering, or installation experience is helpful, but not essential.
- We value craftspersons with practical curiosity, reliability, and a customer-first attitude.
What’s in It for You
A supportive culture plus:
- Bupa healthcare, employer pension & generous holiday (including birthday off).
- Discounts on broadband, TV and mobile.
- Cycle2Work scheme, dental insurance, and neurodiversity & wellbeing support.
- Virgin Family platform, O2 Priority app.
Next Steps
Ready to join us? Apply through our quick online assessment and video task.
Your journey involves:
- Completing a fast application assessment.
- A chat with a friendly recruiter.
- An interview with a manager to build a future together.
Named one of the Financial Times Best Companies to Work For 2026.
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