InPost UK
Field Service Engineer (Blackburn/Bolton)
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Field Service Engineer – Network Health Team
Want to be part of a UK hub in a global business scaling rapidly and radically changing the decades-old delivery universe? Join InPost UK as a Field Service Engineer within our Network Health team!
Our Mission
To switch up the status quo and become the UK’s leading out-of-home business. With a growing network of thousands of smart lockers, retail partnerships, and our Send service, we’re redefining parcel delivery, offering freedom and flexibility to anyone with a parcel.
At InPost UK, we’re building a high-performing, forward-thinking team committed to reshaping eCommerce logistics and supply chains. We thrive on collaboration, innovation, and ambition while fostering an inclusive, results-driven culture.
About the Role
A hands-on, field-based position focused on repairing, maintaining, and supporting our parcel lockers (APMs) across client sites. Key responsibilities include:
- Break-fix and maintenance of machines
- Software configuration and upgrade implementation
- Quality control and technical support for employees/subcontractors
- Development of new solutions and updates to technical documentation
Key Responsibilities
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- Diagnosing and repairing parcel locker machines on site to minimise downtime
- Performing software and firmware upgrades to improve reliability and efficiency
- Reconfiguring and installing electronic/electromechanical systems securely
- Reporting on repairs via internal communication channels
- Managing tools/components for locker maintenance
- Quality assurance for technical work, adhering to standards and contracts
- Providing technical training/support to employees and subcontractors
- Researching and developing new machine solutions
- Updating and preparing technical manuals and documentation
Location Note: The role requires visits to the Hemel Hempstead office and work primarily in the Blackburn/Bolton area. Standard hours: 8:30 AM – 5:30 PM, Monday–Friday. A company van and tools will be provided.
Requirements
Must-Have Skills & Experience
- Proven experience as a Field Service Engineer (electrical/mechanical)
- Proficiency in diagnostic tools (e.g., multimeter) and hand tools
- Experience in software configuration, firmware updates, and hardware maintenance
- Strong analytical and troubleshooting skills
- Excellent verbal and written communication, including technical training
- Capability to manage tasks efficiently across diverse teams (including international subcontractors)
- Attention to detail for quality control and documentation
- Ability to travel for service visits (including occasional international trips)
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Nice-to-Have
- Prior exposure to parcel locker systems (or similar electromechanical devices)
- Familiarity with organisational IT tools
Why Join InPost?
We value our people and commit to supporting their growth, well-being, and impact:
✨ Enhanced Annual Leave – 26 days plus the option to buy additional days ✨ AXA Health Cover – Top-tier health and wellness support ✨ Enhanced Parental Leave – Inclusive and family-friendly policies ✨ Rail Loan Scheme – Interest-free repayment for an annual season ticket ✨ Volunteering Days – Paid days to contribute to your community
The InPost Hiring Process
We value transparency and speed:
- Initial 20-minute Talent Team conversation
- Quality-themed discussions to gauge fit dependent on role complexity
"We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish." join us in transforming logistics!
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