Hexagon Manufacturing Intelligence
Field Service Engineer CMM
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Field Service Engineer CMM
Service Engineer (CMM Products)
Location: UK & Ireland Employment Type: Full-time
Summary
The Service Engineer is responsible for delivering high-quality technical support and services for Hexagon Metrology’s CMM product portfolio. This includes installation, calibration, maintenance, and repair of equipment, ensuring smooth operation for customers across the UK and Ireland.
The Field Service Engineer will predominantly travel within their assigned local area but may be required to travel across the UK to support customer needs. This role offers a unique opportunity to apply your technical skills in a dynamic, customer-facing environment with a global industry leader.
Key Responsibilities
Technical Service Delivery
- Install and commission new equipment at customer sites.
- Perform scheduled maintenance, calibrations, and repairs.
- Diagnose faults to component/module level and produce clear, written service reports.
- Ensure all work complies with Hexagon and customer health and safety policies.
Customer Interaction
- Communicate effectively with customers before, during, and after site visits.
- Provide advice on equipment care and preventative maintenance.
- Ensure high customer satisfaction through professional, timely service delivery.
- Assist the Service Manager/Service Coordinator with scheduling and coordination of field jobs to optimise resource allocation and service efficiency.
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Team Support & Collaboration
- Share technical knowledge with colleagues.
- Mentor apprentices and junior engineers.
- Collaborate with internal teams and factory support to resolve complex technical issues.
- Contribute to continuous improvement by sharing ideas and best practices.
Compliance & Documentation
- Maintain accurate records in service management systems.
- Complete all administrative requests on time.
- Follow internal procedures and uphold Hexagon’s core values and ethical standards.
Qualifications & Skills
Technical Expertise
- HNC or Degree in Mechanical and/or Electrical Engineering (preferred).
- Minimum 4 years of hands-on industry experience.
- Proficient in diagnostic and fault-finding techniques.
- Strong IT skills, particularly in a Windows environment.
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Interpersonal Skills
- Confident and professional with excellent communication skills.
- Able to build rapport with customers and act with integrity.
- Practical and solutions-oriented with strong problem-solving ability.
Organisational Abilities
- Capable of working independently and managing time effectively.
- Meets deadlines and prioritises multiple service requests.
- Flexible and adaptable to changing customer needs and schedules.
What We Offer
- Competitive salary with potential additional earnings through overtime.
- 25 days’ holiday plus statutory leave.
- Fully expensed company vehicle, laptop, and mobile phone.
- Daily lunch allowance and company credit card.
- Employer pension contribution.
- Comprehensive technical training, including both local and manufacturing site programmes.
Additional Information
- Regular travel throughout the UK, with occasional assignments in Europe.
- Required to maintain and develop expertise through ongoing training.
- Expected to contribute to health, safety, and quality standards compliance.
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