Hexagon Manufacturing Intelligence
Field Service Engineer - CMM
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Field Service Engineer - CMM
Field Service Engineer – CMM
VN: 2982
Location: North East England
About the Role
The Service Engineer is responsible for delivering high-quality technical support and services for Hexagon Metrology’s CMM product portfolio. This includes installation, calibration, maintenance, and repair of equipment, working directly with customers across the UK and Ireland. The role covers on-time delivery, budget adherence, and high standards.
The Field Service Engineer will primarily travel locally within their assigned area, with occasional UK-wide assignments as required to meet customer needs. This position provides an opportunity to apply technical skills in a dynamic, customer-focused environment with a global leader in metrology technology.
Key Responsibilities
Technical Service Delivery
- Install and commission new equipment at customer sites
- Perform scheduled maintenance, calibrations, and repairs to meet operational standards
- Diagnose faults at component/module level and prepare clear, detailed service reports
- Ensure all work adheres to Hexagon and customer safety policies
Customer Interaction
- Communicate effectively with customers pre-sale, during visits, and post-service
- Educate customers on equipment care and preventative maintenance strategies
- Maintain customer satisfaction through professional, timely service delivery
- Assist in scheduling and resource coordination with Service Manager/Service Coordinator for optimised workloads
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Team Support & Collaboration
- Share technical knowledge, mentor apprentices and junior engineers
- Work with internal teams and factory support to resolve complex technical issues
- Contribute ideas for continuous improvement and best practices
Compliance & Documentation
- Update service management systems with accurate, detailed records
- Adhere to deadlines for all administrative tasks and procedural requests
- Uphold Hexagon’s Core Values and ethical standards
Required Skills & Experience
Technical Expertise
- Preferred: HNC or Degree in Mechanical & Electrical Engineering
- Minimum 4 years of hands-on experience in relevant technical fields
- Proficient in diagnostic and fault-finding techniques
- Strong IT skills (especially in Windows-based environments)
Interpersonal Skills
- Confident and professional with excellent communication skills
- Ability to build trust with customers and peers while demonstrating integrity
- Practical and solutions-oriented, with strong problem-solving abilities
Organisational & Adaptive Skills
- Self-motivated with independent time-management skills
- Capable of meeting deadlines while prioritising multiple service requests
- Flexible and adaptable to dynamic customer needs and schedules
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits & Rewards
| Benefit | Details |
|---|---|
| Compensation | Competitive salary with overtime earnings potential |
| Holiday | 25 days plus statutory leave |
| Equipment | Fully expensed company vehicle, laptop, and smartphone |
| Allowances | Daily lunch allowance, company credit card |
| Retirement | Employer pension contribution |
| Training | Comprehensive technical training (local and manufacturing sites) |
Additional Details
- Travel: Regular UK-wide trips; occasional assignments in Europe
- Development: Ongoing knowledge maintenance through training programs
- Compliance: Expected to facilitate health, safety, and quality standards within the business
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills