Field Service Engineer – Cryogenic Storage Systems

Azenta UK, Ltd. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job TitleField Service Engineer – Cryogenic Storage Systems Job Description Our Sample Management Solutions (SMS) team is currently seeking reinforcement for our Field Service Engineering Team. How You´ll Add Value As a Field Service Engineer, with special focus on our CRYOGENIC SOLUTIONS portfolio, you will be responsible for delivering routine and ad‑hoc technical services at our customers’ sites. This includes installation, upgrades, repairs, preventive maintenance, and other technical support for Azenta systems and equipment. You will have the opportunity to work with advanced technologies, especially in low‑temperature environments such as automated storage systems and transport robots. You will also support a wide range of industrial and bioscience equipment — including automation devices, consumables, liquid nitrogen storage systems, ultra‑low temperature freezers, and dehumidification systems. What You´ll Do Troubleshoot customer issues and ensure compliance with our service agreements at customer sites across UK or other European locations. Perform maintenance work on equipment and systems, including software/hardware installation, upgrades, diagnostics, repairs, and preventive maintenance. Analyse problems, investigate and report root causes/corrective actions, and monitor system performance. Provide operational support for customer‑managed samples (e.g., supporting the transfer of samples, and shifting from manual to automated storage systems). Communicate and collaborate with global teams to complete tasks effectively. Prepare and submit documentation, including service reports and status reports. Respond to occasional emergency call‑outs in the event of equipment or production line failures or other escalations. Maintain loaner equipment. Support organisational and administrative tasks such as preparing quotations or arranging shipment of loaner or customer equipment. What You´ll Bring Completed vocational training (or Bachelor’s degree) in an engineering discipline or a related field. Hands‑on experience in maintaining or building electrical systems, machinery, or automation equipment. Solid understanding of electrical and mechanical safety. Proficiency in English, written and spoken. Other languages are an advantage. Experience in identifying root causes of equipment failures and conducting structured troubleshooting. Valid driving licence (car). Strong PC skills and familiarity with Windows/DOS‑based operating systems. Willingness to travel frequently, both domestically and internationally, including occasional short‑notice trips or weekend/holiday assignments. (valid passport for international travel required) Flexibility to participate in on‑call rotations for remote troubleshooting. Personal Strengths Discretion and sound judgement. Excellent communication skills and strong customer interaction. Ability to independently resolve issues and implement corrective actions. Ability to think independently and prioritise according to business needs. Desirable Experience with refrigeration/low‑temperature systems. Experience with Oracle. If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.com for assistance. Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. Azenta is a market leader in automated bio sample management solutions and multiomics services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally. As a global leader in R&D multiomics services, Azenta Life Sciences, leads the way in providing superior data quality with unparalleled technical support to enable researchers around the world to advance their scientific discoveries faster than ever before. To view more job openings please visit our career site at Careers | Azenta Life Sciences