Franke Group
Field Service Engineer - Edinburgh
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Field Service Engineer - Edinburgh
About Franke Coffee Systems
At Franke Coffee Systems, we believe every great coffee starts with great people.
We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.
As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.
Service Engineer – Edinburgh
About the Role
We're looking for a Service Engineer based in Edinburgh. The Service Engineer role holds responsibility for the technical support of our customers, including resolution of ongoing issues when required. Your core responsibilities include:
Ensuring a high-quality, reliable service to our customers and colleagues. This means timely resolution of reliability issues, reports on van stock requirements, and identification of training needs which are communicated to the Regional Team Leader.
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Responsibilities
- Adhere to Franke UK Technical Standards and Processes
- Participate in an on-call weekend rota for Engineer Technical Assistance & reactive calls (1 per 6 weekends)
- Identify technical skill gaps and customer skill gaps
- Manage van stock levels and customer relations at a site level
- Stay current with all company administration and mandatory courses
- Escalate ongoing customer issues to Account Support when required
Additionally, you should be prepared to handle:
- Any ad hoc duties and responsibilities that arise within the scope of the role on a daily basis or in the long term
Requirements
- Proven understanding and experience in the remit of a Field Engineer role
- Minimum 2 years’ experience in the coffee machine or vending industry
- Competency in using phones and laptops
- Excellent communication skills
- Demonstrated personal integrity
- Ability to analyse and prioritise tasks effectively
- Sound judgement in informing teams vs. escalating issues
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Benefits
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Pride of being part of a company committed to excellence and innovation
- 25 days of annual leave
- Private healthcare (with optional extension to cover partners and children)
- Life Insurance
- Income Protection coverage
Important Note for Executive Search Firms The Franke Group does not accept unsolicited support from headhunters or HR consultants for its career opportunities. Any CV submitted to Franke or its employees by an external recruitment agency without a written agreement regarding recruitment fees remains the property of the company. Only pre-agreed candidates may be considered; no fees will be paid if a candidate is hired without prior agreement.
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