Thermo Fisher Scientific
Field Service Engineer - Electron Microscopy
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Field Service Engineer - Electron Microscopy
Field Service Engineer – Electron Microscopy
Location: South Oxford area Employment Type: Standard (Mon-Fri)
About Thermo Fisher Scientific
Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. Our global network of touchpoints ensures we support critical projects—from curing cancer and protecting the environment to advancing scientific research that Improves millions of lives.
Comprised of advanced systems, value-added services, and cutting-edge instrumentation, we empower customers to develop Nobel Prize-winning techniques and conduct cutting-edge scientific research.
About the Role
You’ll join the UK Materials and Structural Analysis Field Service Team, specialising in servicing Electron Microscopes (Transmission Electron Microscopy). This role offers flexibility, with a travel requirement of up to 30% of your time, primarily as visiting customer sites in the UK—and possible deployment across Europe.
An ideal candidate thrives in a fast-paced, international environment, demonstrates proactive Problem-solving skills, and values continuous professional growth. This position delivers multi-divisional challenges within a dynamic, innovative workplace.
Key Responsibilities
Service & Technical Support
- Perform field service activities, including:
- On-site installation, upgrades, maintenance, and system repairs
- Troubleshooting hardware and software issues of varying complexity
- Coordinating work schedules with colleagues, service operations, and management
- Train customers in safe and effective use of high-tech instruments
- Provide proactive support through telephone and email communications
- Ensuring customer success with instrument operations and troubleshooting
- Maintaining timely, accurate service reports and expense documentation
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Customer Engagement & Sales
- Deliver an exceptional customer experience to achieve satisfaction and loyalty
- Identify and provide sales leads to account managers
- Provide feedback to support teams—enabling continuous improvement in system documentation and procedures
Requirements & Qualifications
Education & Experience
- Preferred: MEng in Mechanical or Electronic Engineering
- Acceptable: BEng or equivalent high-tech experience (e.g., instrumentation, electronics, or physics)
Technical Abilities
- Analytical troubleshooting (visualising problems and devising solutions)
- High hand-eye coordination and manual dexterity
- TCP/IP networking experience
- Independent, remote working skills, with ability to connect with colleagues on-site or globally
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Soft Skills & Mindset
- Excellent verbal and written communication (able to engage with customers from all professional levels)
- Highly organised, self-motivated, and technically curious—eager to stay updated on technological advancements
- Commercial mindset (understanding business needs alongside technical solutions)
- A leader driven by challenges (not afraid of taking initiative)
- Self-starter with a service-focused approach
Location & Orientation
- More Than: Willing to relocate at own expense to the Oxford/Newbury/Swindon area (relocation package unavailable)
- Clean driving license required
Additional Considerations
- Knowledge of Electron Microscopes is an asset, but not mandatory
A Natural Fit for You?
Do you thrive in fast-paced environment? Passionate about technology, helping others, and shaping cutting-edge research?
If yes, join our team and help drive Nobel-calibre innovation. Together, we shape industry-leading science, safety, and healthcare solutions.
Thermo Fisher builds trusting relationships with customers around the world—this is core to our business. It is a critical determinant of our future success.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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