SWARCO
Field Service Engineer - Epsom, Redhill, Woking
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Field Service Engineer - Epsom, Redhill, Woking
Shape the future of access with APT Skidata!
As the exclusive UK supplier of SKIDATA's car access control, we provide seamless, secure solutions for car parks, airports, and venues nationwide. We offer cutting-edge technology and local expertise. Join our dynamic team and make a real impact on how people move!
APT Skidata has equipment installed in several customers' car parks and entertainment-based sites across the country. We are part of the global SWARCO Group.
Job Description: Field Service Technician
What you will do
We are seeking a dynamic and diligent individual who combines technical expertise with exceptional customer service skills to work as a Field Service Technician. Your responsibilities will include:
- Installing and configuring vehicle and people access solutions by:
- Connecting, commissioning, and maintaining SKIDATA equipment, IT hardware/software, network devices, EV charging, and other access control devices.
- Ensuring seamless operation of our access solutions while delivering reliable maintenance, repairs, and world-class customer service.
- Escalating technical issues to the Technical Services Team and collaboratively resolving them.
- Completing customer hardware and software training remotely via Cornerstone software.
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What we offer
As well as a competitive salary and benefits package, SWARCO actively promotes employee well-being through engagement surveys to foster a supportive working environment. We’ll support your development and provide:
- Personal use of a Company Vehicle
- Laptop, Smartphone, and all tools/equipment necessary for your role.
- Comprehensive product training and access to the International Training Centre.
- 25 days holiday (rising to 28 days excluding bank holidays).
- Generous employer pension contributions
- Employee Assistance Programme
- Additional annual leave (Birthday)
- Employee discounts portal
- Life assurance
### Qualifications & Requirements
We are looking for candidates with:
- Proven experience in installing, maintaining, and troubleshooting IT hardware, software, and possessing basic electrical knowledge.
- Experience with installation and firmware updates (using Linux) alongside software configuration of access control devices.
- Basic Network Technology expertise, including:
- Understanding of TCP/IP protocols
- Ability to diagnose and resolve network-related technical issues.
- A valid UK driver’s licence and the flexibility to work in:
- Car parks, stadiums, and construction environments.
- A specified geographic area with possible national travel and occasional overnight stays.
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Additional Information
Applications are reviewed on a rolling basis, and interviews may take place before the closing date. To avoid disappointment, applying early is strongly encouraged.
We are committed to creating an inclusive environment and require all employees to meet UK work eligibility criteria.
APT Skidata is an Equal Opportunities Employer.
Appropriate shortlisted candidates must confirm they have the right to live and work in the UK by the start of their participation.
Agencies: Should recruitment agency support be required, we will work exclusively with our vetted suppliers. Unsolicited CVs will not be considered for payment.
Duration: Permanent Department: Service Compensation: £27,000 - £28,500 per annum (GBP)
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