Sartorius
Field Service Engineer - Lab Instruments - Gloucestershire | Warwickshire | Worcestershire | Herefordshire
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Field Service Engineer
We are looking for a Field Service Engineer to join our Lab Instruments team at Sartorius.
In this role, you will be responsible for installation, maintenance, testing and calibration of balances, centrifuges, pure water systems and other associated laboratory equipment at customer sites in Gloucestershire whilst delivering excellent customer service.
The team consists of 13 Engineers and we are looking forward to shaping the future with you. This is a full time position working in the field and ideally living in Gloucestershire, Warwickshire, Worcestershire or Herefordshire.
Your Responsibilities
- Providing service and customer support during field and in house visits
- Managing all on site installation, maintenance and test tasks
- The ability to diagnose errors or technical problems and identify effective solutions
- Producing timely and detailed service reports and issue certificates of analysis for equipment
- Follow company procedures and policies as well as UKAS, ISO, GMP standards on customer sites
- Working closely with the technical team and share information across the organisation
- Improve customer satisfaction, help maximise customer retention whilst providing excellent customer service
What will convince us
- You may have experience with balances and metrology, water systems and centrifuges would be beneficial but extensive training will be given
- Field service experience working in the pharmaceutical, biological or chemical industry following GMP or ISO standards or UKAS accredited laboratory in a similar role would be desirable though candidates from other industries will also be considered
- Ability to test, troubleshoot and service technical equipment
- Ability to work autonomously and unsupervised
- Ability to work flexibility and efficiently and to adapt quickly to changing work schedules
- Willingness to travel with some overnight stays, holding a full driving licence
- Strong customer service and communication skills
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In order to commence working with us, the successful candidate must have the right to work in the UK.
What we offer
As a growing global life science company, stock listed on the German TecDAX, Sartorius offers a wide range of benefits:
Personal and Professional Development
- Mentoring
- Leadership programs
- Internal seminar offerings
Work-life Balance
- Remote options
- Flexible work schedules
Making an impact right from the start
- Comprehensive onboarding, including a virtual online platform – even before joining
Welcoming Culture
- Mutual support
- Team spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
Health & Well-Being
- Wide section of health and well-being support such as healthcare plans and health assessment services
Intelligent working environment
- Working in smart buildings with the latest technology and equipment
Benefits
Attractive Working Conditions
- 37.5 hours working week
- 25 days annual leave plus public holidays
- Annual option to buy, sell or carry over annual leave
- Free parking on site
- Free hot and cold drinks at Sartorius sites
- Fully Expensed Company Vehicle and Fuel Card
Health & Wellbeing
- Competitive benefits package, including:
- Private Medical Insurance
- Private Dental Insurance
- Group Life Assurance
- Travel Insurance (Employee Paid)
- Salary Sacrifice Health Assessment Service
- Salary Sacrifice Cycle to Work Scheme
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Planning Ahead For Your Future
- Group Personal Pension Plan
- Group Income Protection
- Salary Sacrifice Will Writing Service
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application.
You can check the status anytime in this portal. Here you will find the best application tips from our HR team. Information on the application process can also be found in this video and under FAQ & Contact.
In this brochure you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog and our career website.
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