Edwards Vacuum
Field Service Engineer - level II
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Join Us – Field Service Engineer (Vacuum Technique Service)
At General Vacuum Europe, part of the Atlas Copco Group, we’re looking for a dedicated Field Service Engineer level II to join our Europe General Vacuum Customer Center, to help drive the growth of our Vacuum Technique Service program by ensuring our customers receive outstanding support every time.
Your mission is to deliver high-quality field service support for Edwards and Atlas Copco products, encompassing installation, commissioning, maintenance, and troubleshooting activities. The position is grounded in a strong commitment to safety, quality, and customer satisfaction, requiring extensive travel and regular overnight stays domestically and also on occasions across the EMEA region to meet service and customer obligations. Alongside technical expertise, the role plays a key part in coaching and supporting colleagues, helping to ensure consistent service delivery and a positive customer experience. You will ideally be located in the Leeds/ York region.
Responsibilities Include
- Deliver on-site installation, commissioning, maintenance, and repair of Edwards and Atlas Copco products across the EMEA region, with regular overnight travel.
- Lead advanced troubleshooting, resolving or escalating issues within contractual SLAs.
- Build strong customer relationships and act as the key technical interface, feeding insights to service sales and support teams.
- Ensure all activities comply with safety, regulatory, and company standards, applying effective risk controls at all times.
- Accurately document service activity and produce clear reports using Edwards systems and platforms.
- Train, coach, and support colleagues and customers in line with global best practices.
- Operate and configure software and monitoring tools to optimise product performance.
- Provide day-to-day technical leadership, promoting best practice and continuous improvement.
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To succeed, you will need
- Strong customer focus, delivering solutions that meet expectations and timelines while aligning with Edwards’ standards.
- Self-motivated, able to resolve complex issues independently while maintaining positive customer engagement.
- Proactively seeks feedback and understands customer needs to make informed decisions.
- Drives continuous improvement in efficiency, productivity, and customer satisfaction.
- Shares technical expertise, coaching less experienced team members and supporting customers.
- Influences team performance to achieve company objectives.
- Ensures compliance with all laws, policies, and safety standards.
- Effective communicator with clear verbal expression and written communication skills.
- Computer literate, capable of data entry and report writing.
- Understands technical documentation, including drawings and specifications.
- Education: Degree or formal qualification in mechanical, electromechanical, or electronics discipline.
- Experience: Minimum 2 years in field service within a related industry, ideally customer-facing.
- Language: English, other languages are an asset.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
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In return, we offer
- A Culture Built on Trust & Accountability: We empower you to take ownership and make an impact.
- Lifelong Learning & Career Growth: Continuous development opportunities to help you thrive.
- Innovation Powered by People: Your ideas drive progress and shape the future.
- Comprehensive Rewards: Competitive compensation and benefits designed to support you.
- Health & Well-being First: Programs and resources to keep you balanced and energized.
Job location
This role is fully remote due to the travel requirements of the role. Location: Leeds/ York region.
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems, and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs, and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture, and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia, and North America.
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