Haier Europe
Field Service Engineer
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Field Service Engineer – Hereford & Surrounding Areas
Salary
- £35,124 – £39,807 per annum (starting salary varies based on experience)
The Opportunity
Three incredible brands. One brilliant team. Join us as a Field Service Engineer and find fulfilment in a role packed with:
- Competitive benefits (industry leadership)
- Autonomy to manage your own workday
- Customer impact – helping people in need with appliance issues
As a Field Service Engineer, you’ll:
- Visit customers in their homes across Hereford and surrounding areas
- Diagnose, repair, and resolve home appliance issues
- Toggle efficiently through tasks while updating customers and teams on your progress
- Monitor and report stock levels in your van daily
This role blends technical know-how with great customer service.
Key Responsibilities
- Technical fixes: Take on-site appliance repairs with efficiency and precision.
- Customer care: Ensure satisfaction with timely updates and clear communication.
- Stock management: Track and replenish parts and tools in your van.
- Sales upselling (bonus-rewarded): Recommend high-value products and associated services to customers.
- Vehicle & document management: Organise paperwork, vehicle safety checks, and trip preparation.
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
A zero-tolerance approach to customer issues and clients in distress is essential—your problem-solving skills will directly improve daily lives.
Ideal Candidates
While exposure to white goods appliances is helpful, our training and support will equip you for success. We prioritise:
✅ Drive and attitude: Self-motivation, resilience, and a commitment to finding solutions ✅ Communication: Strong interpersonal skills—balancing clarity with empathy ✅ Practical expertise: Adeptness with tools, problem-solving under pressure, and physical tasks ✅ Customer centricity: A focus on the customer’s ultimate satisfaction over transactions
Must have a full, valid driving licence for nationwide visits.
Salary & Benefits
Starting Pay
- £35,124/year (if applying with no relevant hands-on experience)
- £39,807/year (minimum of 6 months recent white goods engineering experience)
Bonus Opportunities
- Up to £2,500/year bonus for exceptional performance and upselling targets.
Holy Grail Benefits
- Enhanced pay rate over time.
- 6% supporting pension scheme (with employer contribution).
- Brand discounts, from our products to retailers, entertainment, and trip deals.
- Performance-driven culture: Exciting career growth and professional development.
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Physical & Technical Requirements
⚠ Must meet health & safety standards (proof of capability tested):
- Ability to lift and manoeuvre heavy objects.
- Navigate restricted spaces with hand dexterity.
- Maintain normal colour vision (to distinguish live/neural/run wires).
Our Commitment to You
By supporting high performance, motivating continued growth, and giving full flexibility, we help you excel. This isn’t just a job—it’s about loyalty, ambition, and shaping successes together. Our future. In your hands.
Diversity, Inclusion & Equal Opportunity
We welcome applications from all sections of the community and evaluate merit solely through objective criteria. Our commitment to diversity ensures a vibrant culture where ideas flourish.
Applications are assessed fairly and equitably. Should a standout candidate emerge mid-process, we reserve the right to close this role early.
📌 Quick Facts
- Postcode: Hereford & surrounding areas.
- Location identifier: INDFSE16
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