Luthmore
Field Service Engineer (National Coverage)
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Location: Resident within 1 hour drive of Chippenham HQ, travel throughout the UK
Travel:
Extensive nationwide travel with possible overnight stays
Salary:
£40,000 – £46,500 depending on experience, plus overtime and benefits
Contract:
Full-time, Shift Options [4 days on 3 days off OR 5 days on 2 days off]
About Luthmore
Based in Chippenham, Luthmore formed in 2022 and have developed and launched the pioneering battery-enabled electric combi boiler. This new product provides the same performance as a gas combi boiler and fits into the same space whilst producing zero emissions.
The Role
We are looking for an experienced Field Service Engineer to join our close-knit team based in Chippenham. The role will require daily travel, and possible overnight hotel stays to support new installations; and provide an on-site technical support / repair service nationwide.
As the Field Service team grows there may be opportunity in time for this role transition to a regional coverage role.
The ideal candidate will have experience with installation, fault finding and repair of domestic heating products such as gas boilers, electric boilers, heat pumps or similar.
What We Offer
- Specialized Training: Comprehensive training on Luthmore’s unique battery-powered boiler technology at our Chippenham headquarters
- Tools & Equipment: Company van, fuel card, and high-quality tools provided, company phone and laptop
- Growth Opportunities: Opportunity to be at the forefront of the UK's green energy transition with a rapidly growing tech company
- Benefits: Pension, hotel accommodation as required, daily subsistence allowance, 36 days holiday (including statutory bank holidays)
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Responsibilities
- Response: Coordinate with Chippenham based Technical Support Team to resolve critical faults within 48 hrs (Monday - Saturday)
- Diagnostics: Use experience, problem solving and diagnostic tools such as multi-meters and laptop-based software to troubleshoot and resolve technical issues efficiently, minimising downtime for customers
- Repair: Repair Luthmore boiler by replacement of electrical and mechanical components / assemblies, including plumbing parts, LFP batteries and PCB’s
- Installation Support: Attend first installations of accredited Luthmore Installers to top up training, answer questions and provide the best possible experience for installers and end customers
- Installer Training: Provide practical and theoretical training for 3rd party installers learning to install, fault find and repair Luthmore One
- Reporting: Maintain accurate digital service records, documentation, and inventory reports using company software
- Teamwork: Work as part of a close, friendly, and supportive team and represent the company values and culture when working with customers
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Candidate Requirements
- Qualifications: Relevant professional qualifications in previous field such as Part P Certificate (electrical roles), CCN1 (gas roles), NVQ level 2/3 (plumbing / heating), MCS certification (microgeneration / heat pump roles)
- Experience: Experience with installation, fault finding and repair of domestic heating products such as gas boilers, electric boilers, heat pumps or similar
- Adaptability: Ability to work independently and manage a varied workload while traveling across the nation
- Interpersonal Skills: Strong customer-facing skills and the ability to explain complex technical concepts to non-technical users
- IT Skills: Ability to use IT equipment and phone to effectively coordinate schedules with HQ and customers; use diagnostic tools; and manage spare parts stock
- License: A full, valid UK driving licence is essential
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