Abbott Laboratories
Field Service Engineer
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Field Service Engineer
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
The Opportunity
At Abbott Molecular Diagnostics, we're transforming the future of healthcare through advanced molecular diagnostics that help clinicians make faster, more informed decisions for patients around the world.
We’re recruiting a customer-focused, technically curious, and proactive Field Service Engineer to join our team. This is an exciting opportunity for someone who enjoys solving problems, building strong customer relationships, and working with innovative healthcare technology that has a real impact on patient outcomes.
Whether you're an experienced Field Service Engineer or come from a scientific, biomedical, laboratory, healthcare technology, engineering, or technical support background, we'd love to hear from you if you're passionate about delivering exceptional customer experiences.
What You'll Be Doing
As a Field Service Engineer, you will act as a trusted technical expert supporting our customers across your territory, ensuring their diagnostic systems perform at their very best.
You will be North London based for this position.
Responsibilities Include:
- Install and commission Abbott Molecular systems at customer sites.
- Deliver preventative maintenance, hardware servicing, software upgrades, and system repairs.
- Troubleshoot technical issues remotely and on-site, providing timely and effective solutions.
- Support customers through training and guidance on system updates and enhancements.
- Work closely with Application Specialists, Customer Support, and Commercial teams to deliver an outstanding customer experience.
- Build strong relationships with laboratories and healthcare professionals, becoming a valued partner to our customers.
- Participate in technical workshops, expert forums, and service meetings to continually develop your knowledge and expertise.
- Provide service support across your designated territory while occasionally assisting colleagues in other regions when required.
- Act as an ambassador for Abbott, representing our values and commitment to improving lives through science and innovation.
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Requirements and Background:
- A degree, HNC/HND, diploma, or equivalent qualification in a scientific, engineering, biomedical, healthcare, laboratory, or related discipline.
- Previous experience in technical support, engineering, diagnostics, healthcare technology, laboratory environments, or customer-facing technical roles would be advantageous.
- Strong English communication skills.
- Additional language skills are beneficial but not essential.
- Full driving licence and willingness to travel throughout the assigned territory.
We're as interested in your attitude and potential as we are in your experience.
You'll be successful in this role if you are:
- Naturally curious and enjoy understanding how things work.
- A confident problem solver who thrives in a fast-paced environment.
- Customer-focused with excellent communication and relationship-building skills.
- Self-motivated, organised, and able to work independently.
- A collaborative team player who enjoys supporting colleagues and customers alike.
- An active listener who can quickly understand customer needs and find practical solutions.
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Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
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