Bizerba (UK) Ltd
Field Service Engineer Retail - South
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Location: Milton Keynes, Buckinghamshire, United Kingdom
Type: Full-time, Permanent
Salary: Competitive
Work Arrangement: Remote role
About Bizerba (UK) Ltd
Bizerba (UK) Ltd is a leading provider of innovative weighing and labelling solutions, proudly serving the retail sector across the UK. Our commitment to quality and customer satisfaction is at the heart of everything we do, and we’re looking for a dedicated Field Service Engineer to join our team in the South region.
Role Overview
As a Field Service Engineer specialising in Retail, you will play a crucial role in maintaining and supporting our cutting-edge equipment used by retail clients. Your expertise will ensure minimal downtime and maximum performance for our customers’ operations. This is a fantastic opportunity to work remotely while being part of a dynamic and supportive team.
Key Responsibilities
- Provide on-site installation, maintenance, and repair of weighing, labelling, and retail equipment.
- Diagnose technical issues efficiently and carry out effective troubleshooting to minimise customer disruption.
- Deliver excellent customer service by liaising directly with clients, understanding their needs, and providing clear communication.
- Perform routine inspections and preventative maintenance to ensure equipment operates reliably.
- Keep detailed records of service activities, parts used, and customer interactions using company systems.
- Collaborate with the internal support team to escalate complex technical problems and contribute to continuous improvement.
- Stay up-to-date with new technologies, product updates, and industry standards relevant to retail equipment.
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Candidate Requirements
- Proven experience as a Field Service Engineer or similar role, ideally within retail technology or related sectors.
- Strong technical aptitude with the ability to work on electronic, mechanical, and software systems.
- Excellent problem-solving skills and ability to work independently in a remote environment.
- Good interpersonal and communication skills, capable of building positive customer relationships.
- Full UK driving licence and willingness to travel across the South region as required.
- Relevant technical qualifications or certifications in electronics, IT, or engineering are advantageous.
- Flexibility to respond to urgent service calls when necessary.
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What We Offer
- A competitive salary package reflecting your skills and experience.
- Remote working with company support and resources.
- Comprehensive training and ongoing professional development.
- Opportunities for career progression within a well-established, global company.
- Company vehicle, mobile phone, and laptop.
- Contributory pension scheme and other employee benefits.
- A friendly, supportive team environment that values your contribution.
How to Apply
If you are passionate about delivering excellent technical service and want to be part of a successful UK retail solutions provider, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role via our careers page or the job board where you found this advertisement.
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