Ricoh UK
Field Service Engineer - RGC
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Ricoh
A global leader in digital services, recognised for innovation, sustainability, and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can:
- Grow
- Contribute
- Make a positive impact
- Help build a more sustainable future
Find your place. Transform your future.
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to:
- Develop their skills
- Realise their potential
- Do work that feels meaningful
"People Transform When They Love What They Do"
This belief lies at the heart of The Ricoh Promise. It guides how we:
- Recruit
- Support our people
- Work together
Creating an environment where you can:
- Grow
- Feel valued
- Make a difference
When you join us, you will be encouraged to:
- Share your ideas
- Challenge the status quo
- Work with others to build something better
If you seek a place where:
- Your voice is heard
- Your development is supported
- Your work feels meaningful
You will feel at home at Ricoh.
What You Will Be Doing
Core Responsibilities:
- Provide a technical service to customers, including:
- Maintenance and repair of Ricoh Graphic Communication, Print products and Pre/Post-Processing equipment
- Ensuring satisfactory service in line with agreed service level agreements (SLAs)
- Perform installation and de-installation of Ricoh Graphic Communication products, ensuring:
- Project milestones are met efficiently
- Contractual obligations are fulfilled
- Customers are kept updated on progress
- Responsible for escalation of technical problems as per service processes to:
- Minimise equipment downtime
- Ensure timely resolution
- Maximise revenue by:
- Identifying additional business and professional service opportunities
- Reporting opportunities through correct channels
- Support business relationship management with:
- Customers
- End users
- Goal: Maximise customer satisfaction
- Manage and control:
- Vehicle stock
- Account stock to:
- Improve first-time fix levels
- Minimise stock losses
- Operate in out-of-hours and shift roles as required, including:
- Weekends
- Public holidays
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Ideal Skills & Experience
Seek applicants with:
- Previous experience in a Field Technician role, preferably within Production Print
- Excellent technical knowledge of the entire Ricoh Graphic Communication (RGC) product range
- Strong problem-solving skills
- Proven fault-finding techniques
- Deep expertise in:
- Electrical engineering
- Mechanical engineering
- Skill in using electronic diagnostic tools
- Strong product knowledge
- Ability to read and understand complex mechanical instructions
- IT literacy
- Excellent networking capabilities
- Outstanding interpersonal and customer service skills
- Familiarity with company service procedures
#RICOHUK – Benefits Of Joining Us
Get help with your application
Your very own career expert that helps elevate your application to the next level.
At Ricoh, work should feel: ✅ Meaningful ✅ Supportive ✅ Fulfilling
Our experience is shaped by four pillars:
💛 Love to Connect
- Join a global community built on openness, inclusion, and genuine collaboration.
- Across teams and regions, you’ll find colleagues who:
- Listen
- Involve
- Encourage
- Help you feel valued and confident to be yourself.
🌱 Love to Grow
- Your development is a priority.
- Access to:
- Learning pathways
- Mentoring
- Career opportunities across functions and countries.
- Support to:
- Stretch skills
- Explore new directions
- Stay future-ready
🤝 Love to Give Back
- Purpose is part of how we work.
- Opportunities to make an impact through:
- Volunteering
- Sustainability initiatives
- Community programmes reflecting our values.
🏆 Love to Succeed
- ** Success is a collective effort** at Ricoh.
- Benefits include:
- Fair rewards
- Flexible working
- Wellbeing support
- Recognition programmes (e.g., Imagine. Change. Awards, where colleagues celebrate each other’s achievements).
Equal Opportunities Employer
We believe diverse perspectives make us stronger. We welcome applications from people of all:
- Backgrounds
- Identities
- Experiences
Hiring decisions are based on:
- Skills
- Experience
- Potential
Committed to:
- A fair and inclusive recruitment process.
- Supporting you to bring your best self forward.
Ready to #LoveWhatYouDo?
Apply now and help shape what comes next. 🚀
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location