Fidelis Resourcing Limited
Field Service Engineer - Robotics and Mechatronics
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
# Field Service Engineer – Robotics & Mechatronics
The Company
A leading and highly respected manufacturer of robotic packaging machines, specialising in high-speed packaging for the food, confectionery, pharma, and cosmetics industries. As the company expands its presence in the UK, it is seeking an experienced Service Engineer to join its team and uphold its reputation for excellence in customer service.
Reporting to the Head of Technical Service (UK), the successful candidate will require a background in Electrical/Electronic Engineering, with strong problem-solving skills and the ability to deliver under pressure—both independently and as part of a wider team. This role offers the chance to work with a global leader in the field, which has ambitious growth targets for its business and team.
Responsibilities
- Lead troubleshooting and corrective action planning for the company’s equipment across customer sites.
- Collaborate with customer stakeholders to fostering strong, proactive customer relationships.
- Engage with customers’ operatives and maintenance teams to deliver training and development programs.
- Build cross-functional relationships internally to ensure high-level customer satisfaction.
- Champion the company’s culture of excellence in customer service across every stage of the customer journey.
- Act as a brand ambassador, both internally and externally, embodying and promoting the company’s values and culture.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- A Higher qualification (HND or above) in Engineering.
- Proven experience in Mechatronics or Electronics (preferably within automation).
- Strong preference for knowledge of food industry automation (desirable).
- A track record of troubleshooting and problem-solving in complex systems.
- Excellent stakeholder engagement skills, with experience in managing customer relationships.
- Self-motivated, with clear communication and a passion for long-term customer retention.
- Willingness to travel extensively across the UK and Ireland, including occasional overnight stays for installations and servicing.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Based from home, with UK-wide travel opportunities.
- Salary: £47,000–£50,000 (dependent on experience).
- Overtime earning potential: Up to £10,000 per annum.
- Company car included.
If you’re interested, please apply at your earliest convenience by emailing your CV to abirks@fidelisresourcing.com. Closing date for applications: Friday, 24th July 2026
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location