TractEasy
Field Service Engineer - UK
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About TractEasy
Built by TLD, powered by EasyMile driverless technology. TractEasy is a joint venture between two industry leaders: TLD and EasyMile. It is an independent distributor of autonomous towing solutions with close cooperation and integration with its parent companies. Together, they offer the most advanced driverless technology on the market to airport and industrial clients. TractEasy delivers a turn-key, full-service solution for autonomous towing operations with EZTow. From project definition to installation, integration and daily operations, we support our customers throughout the process to make integration as seamless as possible with minimum impact on ongoing operations.
As the leader of autonomous vehicle solutions in industry and aviation, TractEasy is successfully and rapidly growing its business in the EMEA region. To match the needs for deployment, maintenance, support and training, we are looking for a skilled Field Service Engineer based in or around London, UK. As experts on our autonomous vehicle solutions, our Field Service Engineers are frequently travelling to our customer’s sites and help grow and scale our business with their skills and knowledge.
Mission
As part of the global Field Services team, you as a Field Service Engineer will be responsible for deploying and maintaining the fleet of vehicles in the EMEA region, especially in the UK and Europe. You are TractEasy’s face to our customers, keeping our autonomous vehicles in operations and our customer satisfaction on highest levels. You will be leveraging your skills on-site, via remote support as well as with training programs to help our customers achieve operational excellence with our autonomous vehicle solutions. You therefore are a key part of TractEasy’s future success by driving the continuous improvement of our processes and best practices, based on the knowledge and experience you’ll gain on the ground.
If you’re excited to take ownership, move fast, and help shape TractEasy’s future, this role is for you!
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Activities
Your responsibilities will include:
- Coordinating and performing the deployment and entry into service of our autonomous vehicles, with the support of the dedicated Project Manager
- Managing the vehicle’s commissioning process, validating the vehicle setup, it’s deployment and the in the product support / improvement with your hands-on feedback
- Performing mechanical and electrical maintenance interventions on the vehicles whenever necessary
- Hands-on installation and configuration of autonomous hardware and software components as needed
- Delivering basic and advanced training sessions, assisting trained customers in the operation and deployment of TractEasy’s autonomous vehicles
- Providing remote assistance to our customers through our support system
- Participating, along with the Project Manager, on the on-road authorization processes, by performing tests and delivering documentation to the relevant authorities / regulatory bodies
- Reporting of risks, issues and variations in project scope, as well as supporting the development and implementation of risk management and mitigation plans
- Participating in the continuous improvement of our autonomous vehicle solutions – from deployment to maintenance to best practices in operations
Why join us?
- We’re building the future: You’ll be working on cutting-edge technology, driving the future of autonomous vehicle solutions in industry and aviation as the market leader
- Great team: You’ll be working with a young, international and highly motivated team of experts – building a career while learning from the best with a great culture, regular team-events, learning and development activities
- Our customers: We work with major international industry leaders that are trusting TractEasy’s solutions
- Broad network: Strong international network with TractEasy / TLD / EasyMile offices in major locations around the world
- Location: London region or Manchester region, UK
- Travel: Travel costs are covered by the company
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Your profile
There is no typical profile at TractEasy, we all come from different backgrounds and that is what makes us strong! Don't hesitate to apply if you are motivated and interested by innovative transportation and technologies.
Requirements
- Technician/Bachelor Degree in the Automotive or Robotic or similar field is required
- At least 3 years of experience as technician or engineer in the automotive, robotic or similar industries
- Basic knowledge of CanBus technology, vehicle maintenance, electrical systems and hydraulic systems is a plus
- Possess a valid driving license
- Hands-on, proactive, and comfortable working in a fast-paced, ambiguous environment
- Structured thinker with a problem-solving mindset
- Curious and eager to learn across different domains (ops, product, sales)
- Team player who can also take ownership of tasks independently
- Experience in automotive, robotic or similar industries is a big plus
Soft skills
- Good presentation and communication skills
- Proactive with a strong customer and team focus, as well as a passion for service excellence
- Able to work independently
- Self-starter with strong capability to interact and work in a multinational environment
- Strong technical acumen and problem-solving skills, with the ability to adapt to a dynamic and fast-paced environment
Language skills
- Business fluent (written and spoken) English
- Arabic, German or French is a plus due to the market and the company’s locations
Recruitment process
- First call with recruitment team
- Technical interview with the lead technical support engineer
- Interview with one of our Project Managers
- Final interview with our Global Director
Equal Opportunity
This position is open to all qualified candidates (m/f/d). We are committed to equal opportunity and non-discrimination. Selection decisions are based solely on qualifications, experience, and business requirements.
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