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Field Service Engineer
UK Field Service Engineer
The UK Field Service Engineer is responsible for installing, calibrating, maintaining, and repairing precision measurement equipment at customer sites. This role ensures that instrumentation and metrology systems operate to specification, supporting customers in achieving compliance, accuracy, and process efficiency. The ideal candidate has strong technical knowledge, excellent customer-facing skills, and the ability to work independently in the field—with a willingness to travel outside the UK.
Key Responsibilities
- Deliver the highest level of service and technical support to UK and global customers, ensuring a consistently exceptional customer experience.
- Install, calibrate, and troubleshoot current production instruments at customer sites.
- Diagnose and resolve instrument issues methodically and efficiently.
- Utilise CRM systems for all service business and activity, including installs, repairs, AMECare contracts, customer feedback capture, and asset database maintenance.
- Ensure all customer equipment operates at or above factory specifications, maintaining optimal performance and reliability.
- Maintain outstanding customer satisfaction through professional communication, technical excellence and proactive support.
- Be willing to travel for a minimum of 2 weeks outside the UK.
- Support UK/Global Taylor Hobson offices via the Taylor Hobson Helpdesk.
Requirements for Consideration
- Must hold a degree in Electronic or Mechanical Engineering or possess equivalent technical experience within metrology or a related service field role.
- 3+ years of experience in a similar industry.
- Experience with Measuring Instruments/Machine Tools is preferred.
- Strong technical acumen.
- Good communication and presentation skills.
- A full UK driving license.
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What Taylor Hobson Offers You
Work Environment & Benefits
- A fun, relaxed, and supportive working environment.
- 1pm Friday finish.
- Competitive salary and 25 days holiday, including Christmas.
- Generous matched pension scheme.
- Life assurance.
- Option to join a private health plan.
- Enhanced maternity pay.
Career Growth & Wellbeing
- Long-term skill development with opportunities for promotion and progression through the business.
- Mentoring and guidance for professional accreditation.
- Involvement in charity and fundraising initiatives.
- Company vehicle provided.
Social & Perks
- Sports and Social Club with annual events, including a fantastic Christmas party.
- Perkbox, our rewards app offering discounts, GP services, and a 24/7 Employee Assistance Program.
- On-site mental health first aiders.
- Employee referral scheme of £1,000.
- Cycle-to-work scheme.
- An inclusive workforce.
Facilities
- Free on-site parking and electric charging points.
- Easy access to the city centre.
About Taylor Hobson
Established in 1886, Taylor Hobson is the world leader in surface and form metrology, developing the first Roundness and Surface Finish measuring instruments. We provide contact and non-contact measurement solutions for the most demanding applications globally, including:
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- Optics
- Bearings
- Space
- Defence
- Aerospace
- Automotive
- Medical
- Renewable Energy technologies
Our global brands include: Talyrond®, Form Talysurf® PGI, Form Talysurf® i-Series, Surtronic®, LUPHOScan, Formalysurf® PGI Optics, Talyvel®, Autocollimators, and Micro-Alignment Telescope, alongside our AMECare maintenance program.
Taylor Hobson is part of AMETEK Inc., a leading global manufacturer of electronic instruments and electromechanical devices.
Visit www.taylor-hobson.com for more information.
Salary: Market rate (GBP) – **[Competitive]
Disclaimer: Base salary is based on market considerations, skills, and relocation needs. Firms aim to match regional market standards for living costs.
AMETEK, Inc. is a global leader in industrial technology, committed to a safer, sustainable, and more productive world. We are rooted by our core values:
- Ethics and Integrity
- Respect for the Individual
- Inclusion, Teamwork, and Social Responsibility
We operate in 35 countries, employing 22,000 colleagues and are listed on the S&P 500. Explore careers at https://www.ametek.com/careers.
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