Brink’s Inc
Field Service Engineer
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Field Service Engineer
Field Service Engineer – 4 on 4 off
Location: Field-Based (Chester/Wrexham)
Salary: £36,419 starting + Up to £1,000 onboarding bonus + Performance Bonuses
Company: NoteMachine (A Brink’s Company)
Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30
About the Role
As a Field Service Engineer at NoteMachine, you will be a key player in shaping the future of cash access. This role involves hands-on technical expertise, troubleshooting, and delivering exceptional customer service across our expanding ATM network.
Join NoteMachine and take your engineering career to the next level—with real rewards, opportunities, and the chance to be part of a global industry leader (Brink’s, with operations in 100+ countries and 59,000+ employees).
About Us
NoteMachine is one of Europe’s top ATM providers, handling over £10 billion in cash annually with 14,000+ machines across the UK. We collaborate with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash solutions.
As part of Brink’s, we combine global influence with local agility, allowing our team to make a daily impact while benefiting from international growth opportunities.
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The Opportunity
We are expanding our national engineering team, seeking a field service engineer who is:
- Hands-on with troubleshooting and repairs
- People-focused with excellent customer service skills
- Skilled in electro-mechanical repair or ATM maintenance (preferred but not essential)
- Passionate about solving real-world technical challenges
If you’re sharp, methodical, and proactive, this could be the ideal role for you.
Standout Benefits & Perks
✅ £36,419 starting salary ✅ Up to £1,000 onboarding bonus (dependent on experience & successful probation) ✅ Performance Bonus ✅ Company van (for work & personal use, following HMRC guidelines) + fuel, tools & fitted uniform ✅ 4-on / 4-off shifts for work-life balance ✅ Full training & ongoing development ✅ 22 days holiday (23 days after 1st anniversary) ✅ Medicash private healthcare & wellness benefits ✅ Salary sacrifice pension scheme (higher take-home pay) ✅ Life insurance (4x salary cover) ✅ Company Sickness Policy (CSP) ✅ Group Income Protection Scheme (subject to criteria) ✅ Strong career growth opportunities
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What You’ll Do
- Perform second-line break-fix and preventive maintenance on Triton, Wincor, and NCR ATMs
- Collaborate with customers to identify and resolve technical issues quickly
- Provide exceptional customer service, ensuring all stakeholders receive respectful, professional support
- Accurately document all service transactions and repair records
- Stay updated with latest product knowledge through training and development
- Conduct quality control checks to ensure repairs meet company standards
What You’ll Need
✔ Field Service Engineering experience (preferably with electro-mechanical systems) ✔ ATM experience is ideal but not essential ✔ Driving licence (UK, max 6 points) ✔ Problem-solving mindset with a first-time-right approach ✔ Clear communication & customer service skills ✔ Willingness to travel and work weekends/holidays on rotation ❌ No live/spent IIVs or bankruptcies in the last 10 years
Apply today if you’re ready to join our dedicated global team and help shape the future of cash!
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