Express Recruitment
Field Service IT Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Field Service IT Support Engineer
IT Field Support Engineer
Express Recruitment are delighted to be working with a well-established Business Service Provider, who promote an environment of individual growth and progression, and are looking for an IT Field Support Engineer to cover their west country/southwest region of clients.
The successful candidate will:
- Manage clients on a day-to-day basis
- Visit clients on site to deliver exceptional IT support
- Ensure all clients are up to date with their current IT licenses
Due to this position’s travel requirements, which are regionally across Birmingham, Bristol, and southwest areas, a full, clean UK driving licence is essential to apply. There is some flexibility for remote working when not visiting clients.
Their ideal candidate will have:
- Strong 1st & 2nd line IT support experience
- High proficiency with Microsoft Windows servers, desktop platforms, and Office applications
- A polite, analytical, and customer-centric approach
For the position, they are offering:
- A competitive starting salary of c£32,500 per annum
- A generous benefits package:
- Company vehicle
- Hybrid working
- Fuel card
- Work mobile phone and laptop
- Pension scheme
- Private medical provisions, and more
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills & Experience
Technical Skills:
- High proficiency with Microsoft Windows servers (Server 2008/2012/2016/2019/2022)
- Desktop platforms (Windows 10/11)
- Office applications (Office 2016/2019/365)
- Microsoft Active Directory (including 365 directory sync)
- Experience with Office 365 administration and implementation (desirable)
- Knowledge of VoIP telephony, RMM systems, and automated ticketing systems (desirable)
- Experience with routers, firewalls, and switches
Soft Skills & Experience:
- Polite and professional manner, always customer-focused
- Experience solving issues from diagnosis to completion
- Hold a full, clean UK driving licence
Roles & Responsibilities
- Manage day-to-day interactions with clients, including regular updates
- Ensure customers are up to date with relevant licenses and assets
- Provide onsite support across Birmingham and southwest areas
- Act as primary point of contact for customer escalations
- Address complex issues in compliance with contractual requirements
- Travel to various client sites
- Work with the IT Sales Manager to recommend more supportable products
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Job Location: Gloucestershire
Salary: c£32,500 per annum (DOE) + Company Car
Job Type and Hours:
- Monday to Friday, 8:45 AM – 5:45 PM
How to Apply
Interested candidates can send their resumes to jobs@express-recruitment.co.uk, mentioning the Job Title in the subject line. Due to a large volume of applications, it may not be possible to contact all candidates. If you have not heard from a consultant within three days, please assume you have not been successful on this occasion.
(Note: Recruitment services provided by Express Recruitment Ltd.)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills