Apogee Corporation
Field Service IT Technician
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Field Service IT Technician
About Us
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
Curious about Apogee as a business? Skip the brochures – start a live conversation with our AI assistant and get the answers you need, instantly!*
Job Details
Role: IT Support Technician (Contract – 3 months, possible permanent conversion)
Start Date: 3rd August
This role requires a clean, full driving licence.
The Role: IT Support Technician (Managed Desktop Services)
We are seeking a hands-on IT Support Technician to join our Managed Desktop Services team, responsible for diagnosing, repairing, and maintaining laptops, desktops, POS (Point of Sale) systems, and related hardware.
This is a fast-paced, technical role where you’ll split your time between onsite support and remote assistance, prioritising quick resolution to keep client systems running smoothly. Collaboration, communication, and a first-time fix mindset are essential.
Responsibilities
Technical Support & Maintenance
- Diagnose and resolve hardware and software faults across laptops, desktops (Windows/macOS/Linux), and peripherals
- Configure, install, and maintain operating systems (Windows and other platforms)
- Carry out repairs, replace components, and perform system upgrades
- Troubleshoot printers, connectivity issues, and RPOS hardware
User & Service Support
- Provide onsite and remote support, offering clear, practical guidance
- Ensure accurate job records, service notes, and repair documentation
- Follow data protection, backup, and security protocols
- Escalate complex issues when necessary
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Service Delivery & Compliance
- Maintain high customer service and communication standards
- Stay updated on latest hardware, tools, and repair methods
Typical Work Schedule
Monday to Friday, 08:30–17:30 with a one-hour lunch break.
Requirements
Essential Skills & Experience
- Proven experience in IT support or laptop/PC hardware repair
- Essential: Strong Windows OS knowledge (macOS/Linux experience beneficial)
- Proficiency in diagnostic tools and fault-finding
- Effective troubleshooting skills (hardware, networking basics)
- Excellent customer service & communication abilities
- Ability to work independently and self-manage workloads
- Confidence in onsite and remote support environments
Compliance & Clearances
- Enhanced DBS check required (full disclosure of all convictions under the Rehabilitation of Offenders Act 1974). Offers are conditional.
- SC (Sensitive) Clearance will be required for this role. Includes a basic criminal record check – GOV.UK – SC Vetting | Applicant Guidance Pack
Benefits
Work-Life Balance
- Flexible working options
- 33 days’ holiday, including bank holidays
- Holiday purchase scheme
Family & Wellbeing
- Enhanced family-friendly benefits (maternity, adoption, paternity, IVF support)
- 2 paid days per annum for local community/voluntary work
Professional Development & Support
- Free staff reward scheme
- Pension scheme
- Life assurance (4x salary)
- CPD sponsorship (memberships, training courses)
- Employee Assistance Programme (including financial wellbeing)
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Health & Wellness
- Mental Health First Aider support
- Cycle-to-work scheme
- Discounted gym memberships
- Eye care vouchers
- Free flu vaccinations
Social & Financial Perks
- Annual employee social events
- HP discounts for tech products
- Cellphone contract discounts
Why Join Apogee?
Our Values
Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People & Flexibility are at the heart of everything we do. We drive ethical practices, foster innovation, and create a culture where you can grow, develop, and thrive within a progressive organisation.
Diversity & Inclusion
- Embrace your authentic self – we champion inclusivity across all backgrounds.
- Equal Opportunity Employer – committed to fair and diverse workplaces.
- Accessibility: Flexible working discussed upfront. For adjustments during recruitment (awareness of disabilities/health conditions), contact the Talent Team: 0345 300 9955.
Supporting Communities
- Proud Bronze Armed Forces Covenant Supporter – we welcome Reservists, Veterans, and military families.
- Local impact: Encourage use of your 2 paid days off for voluntary work.
Recognition & Reward
- Award-winning customer service (Trustpilot reviews & Customer Experience Foundation accreditation).
- Apply early – ads may close early if demand exceeds availability:
Application Process
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