Field Service Manager

As Field Service Manager, it will be your responsibility to ensure effective and on-time mobilisation and delivery of all required Field Service resources to meet outage demands placed on EthosEnergy Light Turbines Limited.

Line management responsibility for a large team of Field Service Engineers, office-based Field Service Operations team, and a large tooling inventory.

This position can be based in either Aberdeen or Lincoln UK office.

Job Responsibilities

Day to day management and support including but not limited to:

• Working within the FS management team to ensure the Company meets its contractual obligations to the Customer on time, within budget, safely, and to the highest standard.
• Identification and reporting of ‘Value Add Opportunities’ or ‘Contract Variation’ for outages, to the Project Execution team.
• Support & engage in existing Sales, operational & review meetings.
• Field Service point of contact for existing & potential Customer support.
• HSSE – further improve culture for empowerment, interventions, and reporting of observations for safe execution of outages.
• Day to day line management of Field Service team and operations, including but not limited to:
  • Operational planning to ensure effective and on-time mobilisation of Field Service resources (personnel and tooling) to meet scheduled and unscheduled demands.
  • Review capacity versus demand and identify gaps for personnel, training, and tooling.
  • Develop teams to improve the overall level of available operational support and effective outage execution.
  • Full direct line management responsibility for remote workers, office-based staff, and tooling inventory.
  • Ensure training and development plans are in place with team members.
  • Performance Excellence management.
  • Ensure successful and robust QHSE culture within teams based across varying entities.
  • Ensure training and competency assurance remains valid for the team.
  • Ensure Field Service inventory of specialist tooling and equipment remains valid and fully maintained. Also, readiness state for deployment.
  • Identify gaps in inventory to ensure effective future support.
• Key projects for delivery of Service Excellence initiatives, etc.
• Occasional site visit HSE inspections.
• Support ITO teams with supporting information pertaining to Field Service capabilities, etc.
• Ensure CRM system is fully up-to-date and remains valid for Field Service resource allocation and operations.
• CON – minimise the cost of non-conformance for outage execution to align with Company targets and promote diligence.
• Scouting / planning to ensure resourcing solution is available for highly-probable outage opportunities within Sales funnel.
• Reduction in cost overrun for outage execution by ensuring completion either on time or ahead of schedule.
• Ensure utilisation targets exceed budget to help reduce cost of FS Organisation.
• Reduce overhead costs through utilisation of Company resources and reduction of external manpower spend, etc.
• Help to achieve EBITDA target through efficient and effective Field Service operations for outage preparation and execution, etc.
• Support an increase in revenue & profitability through the identification of additional works and sales opportunities.
• Ensure on-time delivery of all required FS documentation to support outage preparation and execution including daily reports, QA/QC documents, final reports, etc.
• Align personnel attitudes and actions with EthosEnergy vision of behaviours and Service Excellence.
• Delivery – minimise schedule variation and be responsive to Customer issues and the turnaround of these to remain within project timescales for OTD.
• Timekeeping – ensure arrival at Customer sites, EthosEnergy facilities, and meetings in good time and in line with expectations.
• Reporting – Ensure HSE & Quality documentation, reports, and daily logs are issued within the contractual and agreed timeframes.
• Any other requests which are deemed reasonable.