Rolls-Royce
Field Service Representative
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Field Service Representative
Airline Support Field Service Representative – Full-Time (37 hours/week, Mon-Fri with on-call)
Roles are globally mobile, based near customer operations. Initial posting: Addis Ababa (Ethiopia) for a 3-year assignment.
Please note: Partners may accompany the successful candidate, but children are not supported on this assignment.
About the Role
Join Rolls-Royce Aftermarket Operations Airline Support Team as a highly mobile Field Service Representative. This customer-focused position supports Rolls-Royce Civil Engine customers, ensuring seamless operational fleet and service delivery worldwide.
As part of a dynamic and proactive team, you’ll build strong relationships with airline operators across all levels, promoting communication, issue resolution, and alignment with business objectives.
Responsibilities
- Develop trusted relationships with customers to facilitate effective communication of critical business updates, data collection, and intelligence gathering.
- 24/7 support for customers through approved IT systems and channels, focusing on timely issue resolution.
- Proactively identify risks and opportunities related to Rolls-Royce products and services, ensuring trends in warranties, guarantees, and airline debt are flagged to senior teams.
- Provide customer forecasts, fleet planning, and shop visit coordination.
- Actively seek new sales opportunities for Rolls-Royce products and services within airline operations.
- Represent Rolls-Royce professionally, building and maintaining global relationships with colleagues and customers.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
(Wireless connectivity and frequent international travel will be a core part of this role.)
Requirements
Essential:
- A degree-level qualification or equivalent experience.
- Customer-facing technical/servicing experience, with proven relationship-building skills.
- Strong self-motivation, adaptability, and initiative for a fast-paced global environment.
- Awareness of airline line-maintenance practices and aviation regulations.
- Strong networking and advocacy abilities to uphold Rolls-Royce’s position across diverse teams and stakeholders.
Preferred:
- Technical familiarity with gas turbines, including operational and functional knowledge.
- Industry expertise in the aviation/civil aviation sector with a demonstrated understanding of Rolls-Royce’s product and service range (or ability to adapt quickly).
Why Rolls-Royce?
Shape modern history in a culture that celebrates individuality and innovation. At Rolls-Royce, we empower diverse teams to meet—and exceed—global expectations through cutting-edge engineering, resilience, and technical excellence.
Regional Benefits:
- Comprehensive Annual Leave Policy plus flexible working arrangements where permitted.
- Rolls-Royce Retirement Savings Trust for your future security.
- Financial protection via Group Life & Income Protection (in case of illness/injury).
- Employee Share Scheme (Matched Shares Program) to align your interests with the company’s success.
- Access to Employee Assistance & Wellness Programs.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Closing Date: 15th July 2026
Note on Selection: Some locations may require candidates to complete an aptitude/behavioural assessment as part of the process. Further details will be provided should you proceed.
Posting Details:
- Category: Field Services
- Opened: 02 Jul 2026
- Closing: 15 Jul 2026
About Rolls-Royce:
Since its inception, Rolls-Royce has pioneered technologies at the frontier of cleaner, safer, and more sustainable power solutions. From aviation to energy systems, we embody ambition through responsible innovation.
Join a workforce where creativity and collaboration drive progress—and where every contribution helps power a better tomorrow.
Commitment to Inclusivity:
Rolls-Royce believes in a non-discriminatory, respectful, and inclusive workplace. We champion diversity as the catalyst behind innovation and welcome candidates from all backgrounds.
Rolls-Royce pioneers high-performance solutions for a connected world.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location