Rolls-Royce
Field Service Representative
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Field Service Representative UK RAF Lossiemouth / Onsite
About the Role
Rolls-Royce contracts to deliver technical support services and maintenance for domestic/international air forces, focusing on fast-jet and transport aircraft engines. As a Field Service Representative, your primary accountability is to:
- Provide local engine technical support for RAF Lossiemouth and occasional deployments to RAF Coningsby and Rolls-Royce Bristol HQ.
- Resolve operational technical issues to minimise disruptions and maintain customer satisfaction.
- Maintain seamless relationships with customer, OEM, and supplier organisations.
Security Clearance Essential: Only candidates eligible for a UK Security Clearance may apply.
Responsibilities
With this role, you’ll deliver the following outcomes:
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Technical Issue Resolution
- Diagnose and resolve customer technical issues in line with contracts, meeting regulatory standards and satisfaction targets.
- Proactively manage issues to swift resolution to prevent operational delays.
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Fleet Maintenance & Data Management
- Input and analyse engine operational data, escalating reliability issues to wider teams.
- Monitor and forecast fleet availability for customers, aligning operations with short-term scheduling needs.
- Liaise with customer communities to manage expectations and confirm service confidence.
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Customer Relations & Maintenance Leadership
- Lead engine maintenance activities, ensuring OEM/technical standards are met.
- Interface with all levels of stakeholders (customer, Rolls-Royce, suppliers) to maintain a trust-based collaborative relationship.
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Key Requirements
To succeed in this position, you must:
Technical & Professional Capabilities
- Proven technical ability at HND level or via equivalent propulsion/maintenance experience (e.g., ML1/ML2 qualifications or engineering/service experience within the propulsion trade).
- Aircraft propulsion systems knowledge: Familiarity with regulations (military/civil) and hands-on maintenance or operational experience.
- Demonstrated customer-facing proficiency, including complaint resolution and expectations management.
Core Behaviours
- Responsive & Agile – Adaptable to dynamic, often technical emergencies in a fast-paced operational environment.
- Activation of Prerequisites
- Security Check Requirement: UK clearance (dual nationals eligible in MoD-approved cases only).
- Nationality Policy: UK national or approved dual national status applies due to working with defense capabilities.
Skills & Culture Fit
Rolls-Royce values professionals who embody our core cultural principles:
- Safety Above All: Prioritising risk mitigation and technical guardianship.
- Do the Right Thing: Ethical integrity in every high-stakes decision.
- Keep It Simple: Clarity in managing complexity.
- Make a Difference: Meking an immediate impact—whether positive or corrective—in the operational ecosystem.
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Why Rolls-Royce?
Join a legacy of 100+ years at the forefront of innovation, driving transformative technologies for global power needs.
Why This Role?
- Capture daily operational variety, balancing crisis resolution and fleet maintenance in a specialised military/aerospace environment.
- Develop interpersonal and solution-focused skills through direct customer engagement.
- Contribute to rolling season technical umbrellas: future-proof systems that power and protect everywhere from road vehicles to fleets of distinguished jets.
What We Offer
- Support to access Security Clearance (if not current).
- Career Growth: A foundational dymanic environment within a multi-year transformation programme, aimed at pioneering high-performing, resilient business models.
- Inclusion & Culture: Rolls-Royce offers a place where diversity of thought energizes innovation, fostering a space where personal attributes bring out your best.
- Recognition & Reward: Investment in your progression in a high-performing global organisation.
Grade: SNBG 7-10 Closing Date: 14th July 2026 Queries? Contact: Chris Jefferies
Next Steps
Candidates in applicable regions may attend an online aptitude assessment including tests aligned to the role’s requirements. Full instructions will be communicated via subsequent steps.
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